Customer Experience Officer – Job Description
About Healthy Jeena Sikho
Healthy Jeena Sikho is one of North India's fastest-growing home healthcare companies, specializing in the rental and sale of medical equipment such as BiPAP/CPAP machines, oxygen concentrators, wheelchairs, hospital beds, patient care products, and rehabilitation equipment.
With operations across Delhi NCR, Punjab, Rajasthan, and Uttar Pradesh, we are committed to delivering exceptional customer experiences through fast service, empathy, innovation, and operational excellence.
At Healthy Jeena Sikho, we believe in ownership, continuous learning, teamwork, and execution excellence, providing our team members with real business exposure and opportunities to build impactful careers.
Job Title: Customer Experience Officer
Location: Mohali, Punjab
Experience Required: Minimum 1 year of experience
Employment Type: Full-Time
Compensation: 15-25k, based on experience
Role Overview
● We are looking for a proactive and analytical Customer Experience Officer (CEO) to take ownership of the customer lifecycle and maximize Customer Lifetime Value (LTV).
● This role goes beyond customer support. You will be responsible for understanding customer behaviour, identifying growth opportunities, analyzing customer data, and driving initiatives that improve customer retention, loyalty, and long-term engagement. The ideal candidate should have an ownership mindset, strong analytical skills, and the ability to convert insights into meaningful business outcomes.
Key Responsibilities
Customer Lifetime Value (LTV) Management
● Own the end-to-end customer lifecycle with a focus on maximizing Customer Lifetime Value (LTV).
● Analyze customer behaviour, engagement trends, renewal patterns, and purchase history to identify opportunities for business growth.
● Identify customers at risk of churn and recommend strategies to improve retention.
● Drive initiatives that increase repeat business, customer loyalty, and long-term engagement.
● Monitor key customer metrics and translate insights into actionable recommendations.
Customer Experience Excellence
● Ensure a seamless and consistent customer experience across every stage of the customer journey.
● Identify customer pain points and collaborate with internal teams to improve processes and service quality.
● Continuously evaluate customer interactions and recommend enhancements to improve satisfaction.
Business Insights & Process Improvement
● Analyze customer data to identify trends, opportunities, and areas for improvement.
● Recommend and implement customer-centric initiatives that contribute to long-term growth.
Qualifications
● Bachelor's degree in Business Administration, Marketing, Management, Healthcare, or a related field.
● 1–3 years of experience in Customer Experience, Customer Success, Relationship Management, Business Operations, or a similar role.
● Freshers with exceptional analytical ability and strong communication skills are also encouraged to apply.
Skills Required
● Strong analytical and problem-solving skills.
● Ability to interpret customer data and derive actionable insights.
● Excellent communication and relationship management skills.
● High level of ownership and accountability.
● Strong decision-making and execution capabilities.
● Proficiency in Microsoft Excel, Google Sheets, CRM platforms, and reporting tools.
● Ability to work in a fast-paced, collaborative environment.
● re, healthcare equipment, or a related service industry is an added advantage.
Pay: ₹15,000.00 - ₹25,000.00 per month
Benefits:
Work Location: In person
