Manage customer support calls related to CGM webinars, onboarding, and feedback.
Conduct telecalling to invite, remind, and follow up with participants.
Maintain and update attendance, queries, and feedback records in CRM/Excel.
Prepare and analyze daily/weekly reports on call metrics, customer interactions, and webinar outcomes.
Collaborate with Ops, CX, and Data teams to ensure smooth execution of webinars.
Identify recurring issues and provide process improvement suggestions.
Escalate unresolved cases to senior stakeholders with clear documentation.
Strong communication skills (English + regional language preferred).
Proficiency in Excel / Google Sheets and familiarity with CRM tools.
Ability to handle high-volume calls with professionalism and empathy.
Analytical mindset with attention to detail in data reporting and documentation.
Experience balancing customer-facing responsibilities with operational reporting.
Problem-solving skills and adaptability in a fast-paced environment.
Daily Calls Assigned vs. Completed
Successful Connections Follow-ups
Accuracy Timeliness of Data Reporting
Customer Satisfaction Feedback Scores
Escalation Resolution Efficiency
Interested candidates can share CV to : [email protected]
1–3 years of experience in customer support, telecalling, or operations reporting.
Prior exposure to webinar support, customer experience, or data-driven operations preferred.
Comfortable with both voice-based interactions and reporting tasks.
Work Mode - Customer Support / Tele caller + Data Reporting)
Location: Bangalore (Work from Office)
Role Type: Full-time (1–3 years experience)
6 days’ work week(Full‑time)Should have own Laptop Device
