Job Purpose
We are looking for enthusiastic and customer-focused Customer Service Executives to join our team on a 6-month contractual basis. The ideal candidate will be responsible for handling customer interactions, validating customer applications, resolving customer queries, and coordinating with internal and external stakeholders to ensure smooth processing and excellent customer service.
This role is ideal for candidates who possess strong communication skills, a customer-centric approach, and the ability to work in a fast-paced environment.
Key Responsibilities
Customer Service
- Process and validate customer applications received through telephone interactions.
- Handle inbound and outbound customer calls professionally.
- Resolve customer queries, concerns, and complaints in a timely and courteous manner.
- Ensure high levels of customer satisfaction through effective communication.
Operations
- Coordinate with partner companies and internal teams for seamless processing of customer requests.
- Maintain accurate customer records and update information in the system.
- Follow company policies, SOPs, and quality standards while processing customer requests.
- Escalate complex issues to the Team Leader whenever required.
Documentation & Quality
- Verify customer information before processing.
- Ensure data accuracy while updating customer details.
- Maintain confidentiality of customer information.
- Meet quality, productivity, and turnaround time (TAT) standards.
Educational Qualification
- Graduate in any discipline (Mandatory)
Experience
- Freshers are welcome to apply.
- Candidates with prior experience in Customer Service, BPO, Call Centre, Banking, Insurance, or Operations will be preferred.
Key Skills
Technical Skills
- Basic knowledge of Microsoft Office (Word & Excel)
- Basic computer proficiency
- Good typing skills
Functional Skills
- Customer Service
- Customer Relationship Management
- Data Validation
- Documentation
- Process Coordination
Shift Details
- Rotational Shifts
- Candidates must be flexible to work in day or night shifts based on business requirements.
- Weekly offs will be on a rotational basis.
Location
Malad West, Mumbai
Notice Period
- Immediate Joiners Preferred
Compensation & Benefits
- Fixed monthly salary
- Opportunity to gain experience with a leading customer service team
- Professional work environment
- On-the-job training and support
Preferred Candidate Profile
- Excellent communication skills in English and Hindi (additional languages will be an advantage).
- Strong customer service orientation.
- Willingness to work in rotational shifts.
- Ability to multitask and work in a target-driven environment.
- Immediate availability will be preferred.
Employment Note
This is a temporary contractual position for a period of six (6) months. The contract may be extended or concluded based on business requirements and individual performance. Employment under this contract does not guarantee permanent absorption into the organization.
This JD is more comprehensive than the information in the poster while remaining aligned with the advertised role and suitable for sharing with job portals or candidates.
Pay: ₹30,000.00 - ₹35,000.00 per month
Work Location: In person
