Overview
Customer Lifecycle Operations (CLO) is part of Microsoft Business Operations and is responsible for the design, delivery, and optimisation of global outsourced digital sales and customer engagement programs. CLO manages a large-scale ecosystem of vendor partners to drive customer acquisition, retention, and revenue growth across Microsoft’s commercial businesses.
The CLO Program Manager is a strategic and operational leader responsible for managing end-to-end program delivery across a portfolio of global vendor-led programs spanning Vendor Digital Sales (VDS), Digital Customer Acquisition (DCA), Solutions, and Renewals.
This role requires a strong combination of AI-enabled program leadership, continuous improvement mindset, commercial acumen, and vendor management expertise, with the ability to operate effectively in complex, global, and highly matrixed environments.
Responsibilities
Program Leadership & Execution
Own end-to-end program delivery, including scope, timelines, governance, risk management, and execution.
Drive Rhythm of Business (ROB), ensuring alignment, accountability, and delivery against objectives.
Define and manage success criteria, including KPIs, SLAs, OKRs, and program performance metrics.
Commercial & Sales Impact
Align program execution with Microsoft’s commercial priorities, including pipeline generation, revenue growth, and customer retention.
Monitor and optimise sales performance indicators, including pipeline health, conversion, and renewal metrics.
Vendor & Partner Management
Establish and lead vendor performance management processes, including scorecards, reviews, and audits.
Cross-Functional Leadership
Collaborate across a global network of stakeholders, including Sales, Finance, Engineering, and Operations
Qualifications
Required Skills & Competencies
Vendor & Stakeholder Management
Core Programme Management Capabilities
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process.
