Job Description – Online Sales Executive
Job Title: Online Sales Executive
Department: Sales & E-Commerce
Reports To: Head of Sales / E-Commerce Manager
Job Summary
The Online Sales Executive is responsible for managing and growing online sales across the company's website, marketplaces, and social media platforms. The role focuses on handling customer inquiries, processing orders, coordinating with dispatch and customer support teams, and achieving online sales targets while delivering an excellent customer experience.
Key Responsibilities
- Manage online sales through the company website, marketplaces, and social media channels.
- Respond promptly to customer inquiries received via phone, email, WhatsApp, social media, and online platforms.
- Process, verify, and monitor online orders from receipt to delivery.
- Coordinate with the warehouse, dispatch, and logistics teams to ensure timely order fulfillment.
- Update product listings, pricing, promotions, and stock availability across online platforms.
- Track daily online sales, prepare sales reports, and maintain accurate records.
- Resolve customer complaints, returns, refunds, and order-related issues professionally.
- Achieve monthly online sales targets and contribute to business growth.
- Coordinate with the marketing team to execute online campaigns and promotional activities.
- Monitor customer feedback and recommend improvements to enhance the online shopping experience.
- Maintain complete confidentiality of customer and business information.
- Perform any other duties assigned by the Head of Sales or E-Commerce Manager.
Required Qualifications & Skills
- Graduate in Business Administration, Marketing, Commerce, or a related field.
- 1–3 years of experience in online sales, e-commerce, customer service, or digital sales.
- Knowledge of e-commerce platforms, online marketplaces, and order management systems.
- Proficiency in MS Office, especially Excel.
- Excellent communication, negotiation, and customer service skills.
- Strong analytical and problem-solving abilities.
- Ability to work under pressure and meet sales targets.
- Self-motivated, organized, and detail-oriented.
Working Conditions
- Office-based role with occasional coordination across departments.
- May require extended working hours during promotional campaigns or peak sales periods.
- Must maintain professionalism, confidentiality, and a customer-first approach at all times.
Work Location: In person
