Furlenco :
About Furlenco:
Furlenco is a different furniture company. We enable the urban Indian to live better today in their homes, by giving them award-winning furniture and home decor with a basket of access to rent, buy, sell and buy back. All of our furniture is designed in-house by experts. We don’t just give furniture. We provide decor, accessories and appliances as well. We have launched our first ever offline stores so that one can furnish their entire home, room or corner without traversing multiple stores or websites !
Role Overview :
We are looking for a proactive and detail-oriented Assistant Manager – Sales & Coordination to support our growing B2B business. This role will act as the operational backbone of the sales function, owning inbound lead management, SME account closures, and end-to-end coordination across internal teams. This is an opportunity to be part of a new and evolving B2B vertical, where the incumbent will contribute to building processes and systems from the ground up, including CRM integration.
Key Responsibilities :
1. Inbound Lead Management
- Manage and respond to inbound leads
- Ensure quick first response within defined SLAs
- Qualify leads and maintain consistent follow-ups to drive conversion
- Track and update lead status systematically
2. SME Account Ownership
- Independently manage SME accounts
- Handle multiple deal cycles simultaneously
- Build relationships for repeat business and renewals
- Ensure high responsiveness and faster turnaround
3. Pre-Sales Coordination
- Prepare, review, and refine client quotations
- Handle multiple iterations and client-specific requirements
- Coordinate internally for pricing, product configurations, and feasibility
- Support closure through timely follow-ups
4. Order Processing & Execution
- Create SKUs and ensure system readiness
- Coordinate with:
○ Sourcing team for procurement
○ Category team for product listings and stock allocation
○ Operations team for delivery/pick up scheduling
- Track production timelines and highlight delays
- Punch orders into the system with high accuracy
- Monitor order lifecycle until completion
5. Cross-Functional Coordination
- Act as the central point of coordination between Sales, Category, Sourcing, and Operations
- Manage dependencies arising from shared/dynamic inventory systems
- Ensure alignment on timelines and availability
- Proactively resolve bottlenecks
6. Client Communication
- Handle client interactions over phone and email
- Manage requirement discussions, follow-ups, and updates
- Ensure a professional and responsive communication experience
7. Data Management & Reporting
- Track client subscriptions and renewals
- Support periodic business reporting and forecasting
- Own data accuracy and reporting across the sales lifecycle
- Maintain structured records of quotes, orders, and sales performance
8. CRM & Process Development
- Work closely with internal teams to build and integrate B2B requirements into the CRM system
- Help define workflows for lead management, order tracking, and reporting
- Contribute to building scalable processes for the B2B business
Candidate Profile :
Experience :
- 2–5 years of experience in:
- Sales Coordination / Sales Operations / Inside Sales / B2B Sales
- Experience in B2B businesses preferred
- Exposure to furniture/interiors/rental industry is a plus
Skills & Competencies
- Strong experience handling clients over phone and email
- Excellent communication skills:
- English (mandatory)
- Hindi (preferable)
- Additional local language(s) preferred
- Strong organizational and multitasking skills
- High attention to detail and ownership mindset
- Ability to work in a fast-paced, cross-functional environment
What Success Looks Like :
- Improved lead conversion and faster response times
- Efficient handling of leads
- Faster SME deal closures
- Seamless coordination across teams despite dynamic inventory constraints
- Strong data accuracy and reporting
Pay: ₹40,000.00 - ₹55,000.00 per month
Benefits:
- Flexible schedule
- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
