The role acts as the primary bridge between our clients and our internal creative and technical teams. You will be responsible for client satisfaction, understanding their business goals, and help execute comprehensive digital marketing strategies. Your expertise will be tested in the following services that we offer:
- Brand & Communication Strategy
- Logo Design & Corporate Identity
- Brand Positioning Strategy
- Creative Planning & Strategy
- Websites & E-commerce
- Website Design & Content Writing
- WordPress Website Development
- WooCommerce Development & Operations
- Hosting & Infrastructure
- Shared & Dedicated Hosting
- Microsoft 365 Email Services
- CRM & Lead Management
- CRM Integration for Incoming Calls, SMS, WhatsApp & Email
- Chatbot Configuration Services
- Website Tracking – GA4, Meta Pixel, Gads, GTM & CAPI Integrations
- Marketing Automations using Pabbly, APIs & Webhooks
Client Relationship Management:
- Build strong, long-term relationships based on trust and strategic value.
- Understand client business objectives to align our agency solutions.
- Conduct regular status meetings, presentations, and performance reviews.
Project & Strategy Coordination:
- Brief creative, technical, and media teams on client requirements.
- Oversee the lifecycle of project or task management including testing.
- Manage timelines, budgets, and deliverables to ensure high-quality output.
- Analyse performance data, prepare reports, and translate complex digital metrics into clear, actionable business insights.
Required Skills and Qualifications:
- 3 to 5 years of account management experience in a digital agency.
- Strong project management, multitasking and time management abilities. Ability to understand complex technical and communication concepts and explain in simple business terms.
- High emotional intelligence and conflict-resolution capabilities.
- Understanding of meta ads, google ads, website development (WordPress), and familiar with marketing automation, web technologies, CRM platforms, WhatsApp / SMS / Email systems.
- Excellent verbal and written communication skills.
- Tech-savvy and comfortable with web application portals like project management (Freedcamp), Zoho books etc.
