A Senior Telesales Executive drives revenue by handling inbound/outbound calls, closing high-value sales, and mentoring junior staff. Key responsibilities include managing complex client relationships, achieving aggressive targets, updating CRM systems, and utilizing consultative selling to convert leads. They often require 1–3+ years of experience. www.shine.com +3Key Responsibilities
- High-Volume/High-Value Sales: Reach out to potential customers to pitch, demonstrate, and sell products or services, focusing on closing deals and meeting or exceeding monthly/quarterly targets.
- Lead Management & Conversion: Qualify inbound leads and manage pipelines, ensuring high "speed-to-lead" (e.g., <15 minutes) and minimizing leakage in the sales funnel.
- Consultative Selling: Understand customer needs and tailor recommendations, handling objections effectively to secure sales, particularly for premium or complex services.
- Relationship Management: Build and maintain long-term relationships with clients for repeat business and referrals.
- CRM & Reporting: Accurately update CRM software with client information, interaction notes, and call outcomes.
- Mentorship: Assist in training new team members, sharing best practices, and helping to set or meet team sales KPIs.
Required Qualifications & Skills
- Experience: Proven experience (often 1–3 years) as a Telesales Representative or similar sales role, with a track record of meeting targets.
- Communication: Excellent verbal communication, persuasion, and negotiation skills.
- Technical Proficiency: Strong knowledge of CRM software (e.g., Salesforce, HubSpot) and MS Office.
- Mindset: Results-driven, proactive, and capable of handling rejection.
- Education: High school diploma; a bachelor’s degree in marketing or business is a plus.
Key Performance Indicators (KPIs)
- Revenue generated (individual and team)
- Conversion rate (leads to sales)
- Speed-to-lead and call volume
- Customer satisfaction/retention rates
Pay: ₹13,000.00 - ₹18,000.00 per month
Benefits:
Work Location: In person
