Job Title: Team Lead
Company Name: Aathifpay, AR Pvt Ltd
Work Location:
Aathif Aura,
Pazhassi Lane,
Palarivattom,
Kochi, Kerala – 682025
Job Summary:
The Team Lead will be responsible for supervising daily operational activities, managing a team of executives, ensuring smooth transaction processing, maintaining service quality standards, and driving operational efficiency in a fast-paced fintech environment.
Key Responsibilities:
- Lead and manage the operations team to ensure smooth day-to-day activities
- Ensure adherence to regulatory guidelines, compliance standards, and company policies
- Handle escalations from clients, merchants, and internal teams
- Coordinate with technical, finance, and compliance teams for issue resolution
- Conduct team training and performance evaluations
- Improve process workflows to enhance efficiency and reduce errors
- Ensure high levels of client satisfaction and service delivery
Qualifications:
- Graduate/Postgraduate in any discipline
- Minimum 2–4 years of team handling experience
Skills & Competencies:
- Strong leadership and team management skills
- Analytical and problem-solving skills
- Excellent communication skills (Hindi & Malayalam mandatory,)
- Strong computer proficiency
Benefits:
- Attractive salary package (as per industry standards)
- Career growth and leadership development opportunities
- Opportunity to work in a fast-growing fintech environment
- Learning & skill enhancement programs
- Supportive and collaborative work culture
Job Types: Full-time, Permanent
Pay: ₹21,000.00 - ₹35,000.00 per month
Education:
Experience:
- Team Lead: 2 years (Preferred)
Work Location: In person
