APPLY HERE, this is the only application we read:
https://form.jotform.com/262421129699060
Applications sent only as resumes on Indeed are not considered.
The form takes about 30 minutes and puts you at a travel desk
three times. It is the first interview. It is free, like every
part of applying to us.
GAJAN Group Holdings | Remote, India | Full Time | Evening Shift
Salary: 20,000 to 30,000 per month base plus per-booking
commission paid to you. Performing consultants realistically earn
32,000 to 50,000 per month.
Who We Are
GAJAN Group Holdings is a holding company with eleven businesses
across commerce, software and services, with entities in Mohali
and Toronto. Four e-commerce brands, two B2B SaaS products, an AI
operations platform, an online travel agency, and more. The team
is small. The work is real. Everyone here owns their function
outright.
What This Job Is
You will own the customer end to end for our online travel
agency. Three jobs in one seat, because at this stage one person
should hold the whole relationship: you convert inquiries into
bookings, you build and ticket the itinerary, and you handle the
trip when something goes wrong at 11 pm with a family stuck at an
airport. Our customers travel between Canada and India: family
visits, weddings, seniors flying with assistance, students,
peak-season travel. They message on WhatsApp and call in English,
Hindi and Punjabi, and they expect one person who knows their
booking. That is you.
What You Will Do
- Convert inquiries into bookings: quote fast and accurately, ask
the questions a real consultant asks, follow up until the
customer books or says no
- Build and ticket itineraries: flights, hotels, packages,
add-ons like wheelchair assistance, meals and seats, and visa
guidance where we offer it
- Own the trip after booking: date changes, ticket rules,
airline schedule changes, and the emergencies that happen
outside office hours
- Handle crises calmly: cancelled connections, missed flights,
stranded customers; you are the person who fixes it and the
message they get first
- Keep the CRM and booking records true: every inquiry logged,
every PNR noted, every follow-up scheduled
- Report weekly in numbers: inquiries, quotes sent, bookings
closed, conversion rate, issues handled
- Work 1:30 pm to 10:30 pm IST, Monday to Saturday, matching the
Canadian day and evening
What We Are Looking For
- 1 to 4 years at a travel desk: agency, OTA, airline or
consolidator, with real bookings you personally handled and can
describe by volume
- Ticket-rule fluency: you know how date changes work, when an
airline waiver applies, and what to check before you promise a
customer anything
- Fluent English plus conversational Hindi and Punjabi: our
customers speak all three and switch mid-call
- You sell without pushing: you can recover a quiet inquiry and
you know when the cheapest option is the wrong one to sell
- Calm under pressure and available for the emergencies this job
includes
- Comfortable with booking systems: a GDS such as Amadeus, Sabre
or Galileo is ideal; OTA back office or consolidator portals
are fine if your ticketing knowledge is real
- Based in India, with a quiet space and reliable internet
Bonus points for GDS certification, experience with India to
Canada or India to UK routes, visa process familiarity, senior
and special-assistance travel handling, or having worked an
overnight or emergency support line.
What You Get
- Base salary plus per-booking commission paid to you, uncapped:
full structure shared at interview
- Fully remote within India, evening shift
- A growing travel business where you build the customer playbook
rather than inherit one
- Direct access to the founder, no committee
How To Apply
We do not screen on resumes. Fill the assessment form at the link
at the top of this post. It puts you at a travel desk three
times: a quote, a crisis, and a recovery, and asks you to write
once in Hindi or Punjabi. Applying costs nothing at any step. A
human reads every submission. You will hear back either way.
Pay: ₹20,000.00 - ₹30,000.00 per month
Work Location: Remote
