Hi All,
Now we are looking for IT Support Executive.
Experience:- 5 to 6yrs
Location:- Ambattur
Roles and responsibilities
1. You will be reporting in the General shift and your placement will be in the admin office, and hence you should handle corporate and our sales office
2. You will be reporting to the HR & ADMIN in her/his absence to the DIRECTOR.
3. You have to work as per the procedure of the Quality Management System and you will ensure that all procedure is strictly adhered.
Ø Creating system guidelines and manuals for the organisation.
Ø Instituting protocols for the use of IT across all departments.
Ø Providing advice on the most suitable IT choices.
Ø Coordinate as link between end users and higher-level support.
Ø Coordinate with other professionals to maintain standards and functionality.
Overall ERP Support:
Ø Coordinate with all departments for their request to resolve error.
Ø Support day to day activities in ZOHO
Ø Assist with ZOHO software support team to right solutions.
Training Session in ERP & CRM:
Ø UNOLO, CRM Training to all users.
Ø CRM Training to all Sales Users.
Ø Training the employees on ERP Management & CRM at various level in the organization if required.
Training Session in CRM to CEM Sales Coordinator:(Travel Allowance)
Ø Should assist the CEM Coordinator to Monitoring Activities of All sales members & Approving monthly Reports (Check-in, Deal Reports etc). After Cross verifying with Master (admin) CRM.
Ø Should assist the CEM Coordinator to Cross Verifying Travel allowance with admin CRM account Vs User account and submit the details with management for approval process.
IT Related responsibilities:
Hardware Maintenance:
Ø Need to take care all individual printer, network printer, copier machine
Ø Maintaining and upgrading existing systems as required
Ø Configuring new computer systems.
Ø Coordinating with Business Analysts, Project Leads and IT team to resolve issues and ensuring solutions are viable and consistent.
Software Maintenance:
Ø Need to take care of all client machines Software & Hardware
Ø Monitoring daily operations including server hardware, software and Operating systems.
Network Maintenance:
Ø Need to take care of all networks, switches, service providers and routers.
Security & Privacy Maintenance:
Ø Ensuring data security through antivirus software, firewalls etc. Perform troubleshooting, repairs and data restoration.
Ø Ensuring User rights to client machines with proper folder access.
Ø Ensuring user name & password to be kept in confidentially.
Work Location: In person
