Customer Relationship Executive (CRE) – Job Description
- Manage customer enquiries through calls, emails, WhatsApp, and walk-ins.
- Build and maintain strong relationships with prospective and existing clients.
- Understand customer requirements and recommend suitable interior solutions.
- Coordinate appointments between clients and the design/sales team.
- Follow up on leads and convert enquiries into qualified business opportunities.
- Maintain accurate customer records in the CRM system.
- Ensure timely response to all customer queries and service requests.
- Coordinate with design, production, and installation teams for smooth project execution.
- Provide regular project updates to clients throughout the execution process.
- Handle customer feedback, concerns, and complaints professionally.
- Ensure high levels of customer satisfaction and post-sales support.
- Prepare quotations, proposals, and customer documentation as required.
- Assist customers with product selection, specifications, and service information.
- Track project milestones and communicate delivery timelines to clients.
- Coordinate site visit schedules and client meetings.
- Generate daily, weekly, and monthly customer interaction reports.
- Maintain complete confidentiality of customer and company information.
- Support sales targets through effective customer relationship management.
- Identify opportunities for repeat business and customer referrals.
- Ensure adherence to company policies and customer service standards.
- Maintain professional communication across all customer touchpoints.
- Resolve customer issues promptly by coordinating with internal departments.
- Monitor pending customer requests and ensure timely closure.
- Assist in preparing customer contracts and order documentation.
- Verify customer information and maintain accurate project records.
- Build long-term customer loyalty through proactive engagement.
- Collaborate with cross-functional teams to enhance customer experience.
- Ensure proper documentation of customer interactions and follow-ups.
- Represent the company with professionalism, integrity, and a customer-first approach.
- Perform additional customer service and coordination responsibilities assigned by the management.
Pay: ₹14,000.00 - ₹25,000.00 per month
Benefits:
- Cell phone reimbursement
- Commuter assistance
- Flexible schedule
- Health insurance
- Internet reimbursement
- Life insurance
- Provident Fund
Work Location: In person
