Job Description #body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-
Job Title: Senior Group Leader
City: Hyderabad
State/Province: Telangana
Posting Start Date: 6/29/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description:
Job Description
Position: Senior Group Leader
Wipro Band: B3
Voice/ Non-Voice: Non-Voice
Shift: 24*7 (Flexible working, might require working on weekends)
Qualification: Graduate in any stream
Certifications
Lean, Green Belt, Six Sigma certified candidates will be preferred
Principal Responsibilities:
Handle team of supervisors (B1 & B2) who have 15 to 20 team members from general administration point of view
Responsible for driving overall process performance on assigned KPIs and manage SLAs.
Taking up projects for continuous process excellence and improvement. Meeting and exceeding process performance expectations
People Management and Development
Attending internal and external calls for strong team calibration on common goals
Joining management in new hire process which includes driving internal referrals, taking interviews also
Conduct R&R, Fun activities and arrange for team engagement initiatives
Play the SPOC role to coordinate with all support functions on any requirements
Client interactions, response to emails & RCAs, Review presentations
Staffing & Scheduling in coordination with OPS / WFM / MIS
Critical Skills Required
Should have managed a team of 15-25 members for a minimum of 18 months. Candidate with experience in managing bigger team for more duration will get preferred.
Candidates with experience in managing quality team will be preferred. Candidate should have proven track of process quality and other KPI management
Need basic knowledge of P&L, CSAT, Manpower Planning & Scheduling
Should be a people's person and be approachable for any issues right from frontline to all supervisors in the process
Strong Analytical ability along with a drive on operational efficiencies
Must have strong communication skills in English (Written and Verbal)
Languages: English (Read/Write/Speak)
Nationality: Indian
Job Location: Hyderabad, Work from office
Mandatory Skills: Content Moderation .
Experience: 5-8 Years .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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