Lucknow, Uttar Pradesh
Job Summary
The Hardware Asset Management (HAM) L2 Analyst is responsible for managing and controlling the lifecycle of IT hardware assets from receipt and inventory updates through deployment, movement, recovery, reconciliation, and retirement. The role ensures asset data accuracy, process compliance, audit readiness, and effective coordination across offshore operations, field support teams, service desk, vendors, logistics partners, procurement, and customer stakeholders.
Key Responsibilities
.1 Asset Lifecycle Management \\r\\n\\r\\nManage end-to-end hardware asset lifecycle activities including procurement tracking, asset receipt, deployment, assignment, transfer, return, recovery, and disposal support. \\r\\n\\r\\nEnsure asset records are created, updated, and maintained accurately in the authorized asset management tool or CMDB. \\r\\n\\r\\nValidate hardware asset ownership, location, status, warranty, serial number, model, and assignment details. \\r\\n\\r\\nSupport asset refresh, migration, recovery, and transition activities as part of business-as-usual and project requirements. \\r\\n\\r\\n2.2 Inventory Management and Reconciliation \\r\\n\\r\\nMaintain accurate inventory records for laptops, desktops, tablets, printers, scanners, POS systems, network devices, peripherals, and accessories. \\r\\n\\r\\nPerform periodic inventory audits, physical-to-system reconciliation, and discrepancy resolution. \\r\\n\\r\\nInvestigate missing assets, duplicate records, incorrect assignments, stock mismatches, and asset movement gaps. \\r\\n\\r\\nMonitor stock availability and coordinate replenishment or redeployment requirements with relevant teams. \\r\\n\\r\\n2.3 Ticket and Request Management \\r\\n\\r\\nHandle L2 asset-related incidents, service requests, tasks, and fulfilment activities within defined SLA targets. \\r\\n\\r\\nCoordinate asset allocation, recovery, transfer, replacement, and dispatch requirements with field and depot teams. \\r\\n\\r\\nUpdate tickets with clear notes, actions taken, dependency status, and closure evidence. \\r\\n\\r\\nEscalate aged, blocked, or high-risk asset tickets to the appropriate resolver group or management path. \\r\\n\\r\\n2.4 Vendor, Depot and Logistics Coordination \\r\\n\\r\\nCoordinate with vendors, depot partners, logistics providers, procurement teams, and field engineers for shipment, receipt, repair, and return tracking. \\r\\n\\r\\nTrack assets in transit and follow up on delayed delivery, failed pickup, damaged shipment, or missing proof of delivery cases. \\r\\n\\r\\nSupport warranty validation, RMA coordination, and repair status follow-up with approved vendors. \\r\\n\\r\\nMaintain supporting documentation such as shipment records, return confirmations, repair references, and disposal certificates. \\r\\n\\r\\n2.5 Reporting, Audit and Compliance \\r\\n\\r\\nPrepare daily, weekly, and monthly asset reports including inventory status, aging assets, reconciliation exceptions, movement tracker, and audit readiness metrics. \\r\\n\\r\\nSupport internal and external audits by providing accurate asset evidence, transaction history, and control documentation. \\r\\n\\r\\nEnsure adherence to customer-specific HAM standards, ITAM controls, security requirements, and organizational policies. \\r\\n\\r\\nIdentify process gaps, recurring discrepancies, and control risks; recommend corrective actions and improvement opportunities.
Skill Requirements
\\r\\nSkill Area \\r\\n\\r\\nExpected Capability \\r\\n\\r\\nITAM / HAM Process Knowledge \\r\\n\\r\\nStrong understanding of hardware asset lifecycle, inventory control, CMDB updates, asset reconciliation, audit support, and retirement/disposal processes. \\r\\n\\r\\nTools and Platforms \\r\\n\\r\\nWorking knowledge of ServiceNow HAM / ITSM, BMC Helix, Ivanti, ManageEngine Asset Explorer, SCCM / Microsoft Endpoint Configuration Manager, or similar tools. \\r\\n\\r\\nData and Reporting \\r\\n\\r\\nAdvanced Excel skills including Pivot Tables, VLOOKUP/XLOOKUP, filters, data validation, reconciliation, and report preparation. \\r\\n\\r\\nOperational Coordination \\r\\n\\r\\nAbility to coordinate with service desk, field support, logistics, depot, procurement, vendors, and customer contacts. \\r\\n\\r\\nDocumentation \\r\\n\\r\\nAbility to maintain SOPs, runbooks, trackers, audit evidence, and knowledge articles with clear and accurate information. \\r\\n\\r\\nITIL Awareness \\r\\n\\r\\nGood understanding of incident, request, change, problem, configuration, and asset management processes. \\r\\n\\r\\n
Other Requirements
Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related discipline. \\r\\n\\r\\n3 to 6 years of experience in Hardware Asset Management, IT Asset Management, Inventory Management, IT Operations, or Field Support Operations. \\r\\n\\r\\nExperience working in enterprise environments with multi-site asset tracking and offshore delivery support. \\r\\n\\r\\nITIL Foundation certification is preferred. \\r\\n\\r\\nServiceNow HAM / ITSM experience is preferred. 1. Itil Foundation Certification (Optional But Valuable).
2. Certification In Asset Management (Optional But Valuable)
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