At Blackbaud, we empower the people and institutions changing the world—accelerating human progress and building a future where resources move at the speed of need. Our mission is to provide cloud software, services, expertise, and data intelligence that empower and connect people to drive impact for social good, and our vision is to power an Ecosystem of Good® that builds a better world.
We are seeking an experienced, hands-on Team Lead, who will lead and develop a team supporting readiness and product adoption programs, with a primary focus on AI-powered Agents for Good products. The Customer Success Readiness & Adoption Team Lead is a player-coach who leads, develops, and manages a team, while also serving as an individual contributor on key initiatives. This role combines people leadership, program management, and customer onboarding & adoption expertise to prepare Customer Success teams and customers for new products and features.
Team Lead – Readiness and Adoption
Work Location: Sky tech, Financial District, Hyderabad, India
Work Schedule:
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This role supports customers and stakeholders primarily during U.S. business hours.
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Expected working hours are 01:00 PM to 10:00 PM IST, with occasional flexibility required to support collaboration with U.S.-based teams and business needs.
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Participation in after-hours support rotations and select holiday coverage may be required based on product, region, or business needs.
Lead, coach, & manage a team supporting readiness and adoption efforts, primarily for AI-powered Agents for Good products through 1:1s, team meetings, performance reviews cycles & other methods.
Serve as the primary advisor for customers onboarding the Development Agent and Data Health Agent, guiding them through set up, configuration, and early usage through a mix of 1:1 and scaled experiences
Successfully lead customers through a structured onboarding journey from inception through adoption to drive readiness, activation, and adoption, ensuring they are prepared, confident, and actively using AI capabilities quickly
Act as an AI champion to customers and internal teams — building enthusiasm for the Development Agent and Data Health Agent, modelling responsible AI use, and helping customers see the value of AI-powered fundraising
Outstanding communication, facilitation, and relationship-building skills, including comfort engaging senior leaders
Detail-oriented and organized, with the proven ability to manage multiple tasks, projects, and customers simultaneously
Active, hands-on use of AI tools (such as ChatGPT, Microsoft Copilot, Claude) in a professional setting
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Blackbaud powers social impact through purpose‑driven technology and responsible AI. Guided by our Intelligence for Good® vision, we’re building a culture where innovation, trust, and human expertise come together to help organizations make a greater difference in the world.
Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.
