Job Profile – Technical Service Advisor (Infinity Hyundai)Position
Job Purpose:
The Technical Service Advisor is responsible for diagnosing customer vehicle concerns, providing accurate technical guidance, coordinating with workshop technicians, ensuring quality repairs, and delivering an excellent customer service experience while maintaining Hyundai standards.
Key Responsibilities:
- Technical Responsibilities
- Customer Handling
- Workshop Coordination
- Documentation
- Quality & Safety
Required Qualifications
- Diploma / B.Tech in Mechanical or Automobile Engineering (preferred)
- ITI with relevant experience may also be considered.
Experience
- 3–6 years of experience in an automobile dealership service workshop.
- Experience with Hyundai or other passenger vehicle dealerships is preferred.
Skills Required
- Strong automotive diagnostics and troubleshooting skills.
- Knowledge of Hyundai service processes and systems.
- Excellent communication and customer handling skills.
- Ability to use diagnostic scanners and workshop software.
- Teamwork and leadership abilities.
- Time management and problem-solving skills.
- Basic computer proficiency (MS Office & DMS).
Key Performance Indicators (KPIs)
- Customer Satisfaction (CSI) Score
- First-Time Fix Rate (FTFR)
- Repeat Repair Percentage
- Labour Productivity
- On-Time Vehicle Delivery
- Warranty Compliance
- Customer Complaint Resolution
- Revenue from Value-Added Repairs
Preferred Attributes
- Positive attitude and customer-first approach.
- Strong analytical and technical aptitude.
- Ability to work under pressure.
- Commitment to quality and continuous improvement.
- Professional appearance and adherence to company policies.
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Internet reimbursement
- Provident Fund
Work Location: In person
