Job Title: Customer Success Manager
Company: IITPlanet.com
Work Timings: 12:00 PM to 9:00 PM
Salary: ₹15,000–₹20,000 per month
Employment Type: Full-time
Job Description
IITPlanet.com is looking for a confident and customer-focused Customer Success Manager to support students and customers throughout their journey with us. The candidate will manage student schedules, handle customer calls, resolve concerns, process refund requests, and help improve customer satisfaction and retention.
Key Responsibilities
- Prepare, manage, and coordinate student class schedules.
- Handle inbound and outbound customer calls professionally.
- Respond to student and parent queries through calls, messages, and email.
- Resolve customer complaints and manage escalations promptly.
- Coordinate with trainers and internal teams to address customer concerns.
- Handle cancellation and refund requests according to company policies.
- Follow up with customers and ensure timely resolution of issues.
- Build strong relationships with students, parents, and customers.
- Improve customer satisfaction and retain existing customers.
- Identify customer needs and recommend suitable courses or services.
- Upsell premium plans, course upgrades, and additional services.
- Cross-sell other relevant courses and programs offered by IITPlanet.com.
- Maintain accurate records of calls, follow-ups, complaints, and resolutions.
- Collect customer feedback and share insights with the management team.
- Meet customer retention, sales, and service-quality targets.
- Perform other customer success and operational duties as assigned.
Required Skills
- Strong verbal and written communication skills.
- Good customer-handling and problem-solving abilities.
- Patience and confidence when managing complaints and escalations.
- Basic sales, negotiation, and convincing skills.
- Ability to multitask and coordinate with different teams.
- Basic computer knowledge and familiarity with spreadsheets or CRM tools.
- Fluency in English and Hindi is preferred.
- Prior experience in customer service, telecalling, counselling, sales, or the education sector is an advantage.
Candidate Requirements
- Graduate or undergraduate candidates may apply.
- Freshers with excellent communication skills are welcome.
- Candidates must be comfortable working from 12:00 PM to 9:00 PM.
- The candidate should be responsible, organized, target-oriented, and customer-focused.
Salary Range: ₹15,000–₹20,000 per month, depending on skills and experience.
Pay: ₹10,000.00 - ₹20,000.00 per month
Benefits:
- Health insurance
- Paid sick time
- Provident Fund
Work Location: In person
