EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.
We are looking for a Senior Business Analyst - ServiceNow to define product requirements and steer delivery for a ServiceNow implementation end-to-end. You will shape scope, surface risks, and align schedules while partnering with engineering, QA, and product through build, test, deploy, and improvement.
Responsibilities
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Identify stakeholders and collect input to define and refine requirements
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Own a clear, streamlined scope definition across the full program
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Create and keep up to date documentation for program and project management needs
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Collaborate closely with software engineers, QA, product managers and other engineering teams to deliver high-quality products and features across the software project lifecycle
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Serve as scrum master, manage project schedules, flag potential issues, and communicate them clearly to project stakeholders
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Drive release schedules and milestones, sustaining high velocity in a fast-paced environment
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Provide hands-on software development and project management, coordinate cross-functionally, and manage inter/intra team communications to achieve outstanding program outcomes
Requirements
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Extensive IT experience with 5-10 years in the field
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Hands-on background with 4+ years in Business Analysis, emerging technologies, or related technical areas
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Direct involvement with 1+ year of ServiceNow implementation work
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Proven track record managing end-to-end execution for programs spanning multiple engineering teams, with software development exposure
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Working knowledge of ITSM, ITOM and HRSD
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Practical experience using Agile software development methodologies
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Scrum master experience leading teams through development sprints
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Bachelor's degree in a technical discipline or equivalent practical experience
Nice to have
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Software Engineering experience
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Problem-solving experience in fast-paced and constantly changing environments
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Background working cross-functionally in highly integrated teams with technical and non-technical members
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Ability to communicate technical concepts to non-technical audiences
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Strong verbal and written communication skills
We offer
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Opportunity to work on technical challenges that may impact across geographies
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Vast opportunities for self-development: online university, knowledge sharing opportunities globally, learning opportunities through external certifications
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Opportunity to share your ideas on international platforms
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Sponsored Tech Talks & Hackathons
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Unlimited access to LinkedIn learning solutions
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Possibility to relocate to any EPAM office for short and long-term projects
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Focused individual development
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Benefit package:
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Health benefits
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Retirement benefits
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Paid time off
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Flexible benefits
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Forums to explore beyond work passion (CSR, photography, painting, sports, etc.)
