Job Title: Desktop Support Engineer
Experience: Minimum 6 Months
Employment Type: Full-Time
Office Timing: 10:30 AM to 7:00 PM
Working Days: 6 Days a Week
About the Company:
A direct-selling company focused on health, wellness, and better living, offering a diverse range of consumer products. Its product portfolio includes Herbal, Personal Care, Food, Agriculture, Wellness, Beauty, and Home Care products. The company operates through a countrywide sales and marketing network across India, supported by trained sales and marketing teams and distribution partners.
Job Summary:
We are looking for an experienced Desktop Support Engineer to provide technical support and maintenance for desktop computers, laptops, peripherals, and other end-user devices. The candidate should have strong troubleshooting, analytical, and communication skills.
Key Responsibilities:
- Troubleshoot and resolve hardware and software issues for desktops, laptops, and peripherals.
- Install, configure, and maintain desktop operating systems, software, and hardware.
- Provide technical support to end users via phone, email, or in person.
- Document technical issues and resolutions for future reference.
- Collaborate with other IT teams to resolve complex technical issues.
- Implement and maintain IT policies and procedures.
Required Skills:
- Diploma or Bachelor's Degree in IT or a related field.
- Minimum 6 months of experience in desktop support or a related field.
- Strong knowledge of Windows, macOS, and mobile devices.
- Excellent problem-solving and communication skills.
- Ability to work effectively in a team environment.
- Strong analytical and troubleshooting skills.
- Experience with IT Service Management (ITSM) tools.
- Basic knowledge of cloud-based technologies.
Pay: ₹180,000.00 - ₹216,000.00 per year
Benefits:
Application Question(s):
- Do you have hands-on experience troubleshooting desktop, laptop, hardware, software, and peripheral issues?
- Do you have good knowledge of Windows, macOS, and mobile devices?
- Do you have experience providing technical support to end users through phone, email, or in person?
- Do you have experience using IT Service Management (ITSM) tools for documenting and resolving technical issues?
- Do you have basic knowledge of cloud-based technologies and strong troubleshooting skills?
Work Location: In person
