Job Title: Business Analyst
Location: Gandhinagar (Remote)
About Etech:
Etech is a leading provider of customer engagement solutions and services utilizing inbound and outbound voice as well as web chat. For over a decade, we have been helping companies cost-effectively acquire new customers and maximize profits by servicing and growing existing customers. We are a Tier One preferred provider for Fortune 500 companies and employ roughly 3000+ team members operating in 9 Global Centres (6 in the US, 2 in India, and 1 in Jamaica) Our Client is the pioneer and market leader in Experience Management (XM). Our platform captures "experience signals" created on daily journeys—as customers shop, use services, or as employees interact within their companies. Using proprietary AI and Machine Learning, Client analyzes these signals at scale to understand how people feel and why. Our client’s mission is simple: We help the world’s most iconic brands reduce churn, increase revenue, and build deeper loyalty by turning every piece of feedback into an opportunity for improvement.
What We Offer:
● Canteen Subsidy
● Night Shift allowance as per the process
● Campaign Allowance
● Health Insurance
● Tuition Reimbursement
● Internal movement through IJP The Role
At Etech, we don’t just implement software; we transform organizational culture through data. As an Analyst, your mission goes beyond technical configuration to become a strategic partner for our clients. Your primary value lies in your ability to interpret the wealth of information captured by Client, transforming it into critical insights that guide the client's business decisions and ensure they extract the maximum possible value from our platform.
Key Responsibilities:
● Strategic Consulting & Insights: Analyze and interpret customer and employee experience data within the platform to identify trends, pain points, and growth opportunities. Present findings through compelling storytelling that drives executive action.
● Maximizing Client ROI: Act as a trusted advisor to ensure the client isn't just "using the tool," but extracting real business value—optimizing processes and improving key performance indicators (KPIs) through the platform.
● Value-Based Solution Design: Translate complex business objectives into sustainable technical architectures, ensuring every system configuration is directly linked to a desired business outcome.
● Technical & Functional Health Management: Proactively oversee account performance, ensuring the technical solution evolves in lockstep with the client's strategic needs.
● Cross-Functional Collaboration: Work closely with Product and Sales teams to align Client’s capabilities with the long-term visions of the world’s most influential brands.
Qualification Required Minimum Qualifications:
● Analytical Mindset: Proven ability to analyze large volumes of data and synthesize them into clear, actionable recommendations.
● High-Impact Communication: Ability to present insights to C-suite executives, translating technical complexities into business language.
● Results Orientation: An obsessive focus on client success and platform adoption as a driver of organizational change.
● Bachelor’s degree, or equivalent experience, with demonstrated interest in technology, including comfort with technical concepts and self-guided learning Preferred Qualifications:
● Minumum 2 years of technical experience including Javascript, HTML, XML
● Understanding of data transfer protocols such as SFTP, API, SSH Keys, PGP Keys
● Experience following company and regional Data Security & Compliance rules/regulations ● Capable of working independently and supporting technical implementation projects
● Excellent analytical, organizational and time management skills
● Excellent communication and presentation skills
● Demonstrated exposure to the full software lifecycle from requirements, design, setup, to the review process
● Ability to understand, synthesize, and translate between business problems and technical concepts
● Growth-minded; desire for continuous learning and proactively driving initiatives for improvement
● Thrive in a high-growth, fast-paced environment
● Ability to obtain a U.S. Government Security Clearance Why Join Us?
● Be a Catalyst for Change: You will have the opportunity to directly influence how the world’s largest brands interact with their customers.
● Culture of Innovation & Consulting: Join a team that values intellectual curiosity, where your analytical skills have a direct impact on both our product and the client’s strategy.
● The Gold Standard in CX: Work with the market-leading technology in Experience Management (XM), powered by the most advanced AI, within a global environment of continuous learning and collaboration.
Job Type: Full-time
Pay: ₹20,133.00 - ₹95,019.00 per month
Benefits:
- Cell phone reimbursement
- Food allowance
- Health insurance
- Internet reimbursement
- Leave encashment
- Work from home
Education:
Experience:
- Business Analyst: 1 year (Preferred)
- HTML, CSS, JavaScript and XML: 1 year (Required)
Work Location: In person
