Job Summary
We are looking for enthusiastic and customer-focused Customer Support Associates to join our team. The ideal candidate should have excellent communication skills, a positive attitude, and the ability to resolve customer queries professionally while delivering an exceptional customer experience.
Key Responsibilities
- Handle inbound and outbound customer calls, emails, and chat support.
- Respond to customer inquiries in a timely and professional manner.
- Resolve customer complaints by identifying appropriate solutions.
- Maintain accurate records of customer interactions in the system.
- Escalate unresolved issues to the appropriate department.
- Follow company processes and quality standards.
- Build positive relationships with customers through excellent service.
- Achieve individual and team performance targets.
Required Skills
- Excellent verbal and written communication skills.
- Good interpersonal and problem-solving abilities.
- Basic computer knowledge and typing skills.
- Ability to multitask and work in a fast-paced environment.
- Customer-centric attitude with patience and professionalism.
- Willingness to work in rotational shifts if required.
Eligibility
- Any Graduate / Diploma / HSC (12th Pass).
- Freshers are encouraged to apply.
- Experience in Customer Support, BPO, or Call Center is an added advantage.
Preferred Qualities
- Positive attitude and eagerness to learn.
- Strong listening skills.
- Team player with a professional approach.
- Ability to handle pressure and meet service-level expectations.
Benefits
- Competitive salary with performance incentives.
- Paid training and career development opportunities.
- Friendly and supportive work environment.
- Opportunities for internal growth and promotions.
- PF, ESI, and other statutory benefits (as applicable).
Pay: ₹10,520.37 - ₹34,475.34 per month
Benefits:
- Leave encashment
- Paid sick time
- Provident Fund
Work Location: In person
