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Manage and oversee the complete day-to-day warehouse operations, including receiving, unloading, put-away, storage, picking, packing, dispatch and returns.
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Ensure smooth and timely execution of warehouse activities as per business requirements and defined SOPs.
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Plan daily warehouse activities based on order volumes, manpower availability and dispatch requirements.
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Ensure optimum utilisation of warehouse space, infrastructure and available resources.
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Maintain high levels of inventory accuracy through regular physical verification, cycle counts and stock audits.
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Monitor inward, outward, stock transfers, returns, damages, shortages and excess stock.
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Investigate and resolve inventory discrepancies and ensure proper system-to-physical reconciliation.
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Ensure proper SKU identification, bin/location management, FIFO/FEFO where applicable and systematic stock arrangement.
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Monitor slow-moving, non-moving, damaged and obsolete inventory and report the same to management.
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Coordinate and monitor all inbound and outbound material movements.
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Ensure timely unloading, GRN/inward processing, picking, dispatch and documentation.
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Coordinate with transporters and logistics teams to ensure on-time vehicle placement and dispatch.
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Monitor loading practices to minimise damages, shortages and dispatch errors.
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Ensure proper documentation for all warehouse transactions and material movements.
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Manage, allocate and monitor warehouse manpower based on operational requirements.
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Assign daily responsibilities and monitor employee productivity and attendance.
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Train, guide and develop warehouse employees on SOPs, safety practices and operational procedures.
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Monitor individual and team performance against defined productivity and quality standards.
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Address employee-related operational issues and maintain discipline within the warehouse.
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Ensure strict compliance with warehouse safety procedures and company policies.
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Maintain safe working conditions for employees, visitors, drivers and other stakeholders.
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Ensure proper handling, stacking and storage of materials.
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Conduct regular checks of warehouse housekeeping, fire safety, equipment and security arrangements.
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Identify operational risks and take corrective/preventive actions to avoid accidents, damages and losses.
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Ensure accurate and timely updating of warehouse transactions in SAP/WMS/ERP systems.
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Monitor GRN, OBD, stock transfers, SRN/returns, dispatch and other system transactions.
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Maintain accurate warehouse records, registers and supporting documentation.
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Prepare and review daily, weekly and monthly operational reports.
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Ensure system stock and physical stock are consistently reconciled.
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Coordinate with transporters, 3PL partners, drivers and service providers for smooth warehouse operations.
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Monitor transporter performance, vehicle placement, loading, dispatch and delivery-related issues.
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Track delays, shortages, damages and service failures and take corrective actions.
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Ensure adherence to agreed operational SLAs and service standards.
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Control warehouse operating costs through effective manpower, space, equipment and resource utilisation.
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Identify opportunities to reduce handling costs, damages, overtime, transportation-related losses and operational wastage.
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Improve warehouse layout and processes to increase productivity and reduce unnecessary movement.
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Coordinate with Sales, Customer Service, Finance, Supply Chain, HO and other departments for smooth order fulfilment.
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Resolve customer and internal stakeholder issues related to stock availability, dispatches, returns and delivery.
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Provide timely operational updates and escalate critical issues to management.
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Monitor key warehouse KPIs such as inventory accuracy, order fulfilment, dispatch accuracy, productivity, OTIF, damages, stock discrepancies and operational cost.
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Analyse operational data and identify root causes for recurring issues.
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Implement corrective and preventive actions to improve warehouse efficiency.
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Continuously improve warehouse processes, SOPs, layouts and resource utilisation.
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Support management in achieving operational, service, quality and cost objectives.
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Ensure warehouse readiness for internal, customer and statutory audits.
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Maintain proper records and documentation for audit requirements.
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Implement corrective actions arising from stock audits, process audits and management reviews.
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Ensure compliance with company policies, SOPs and applicable statutory requirements.
Accountable for the safe, efficient and cost-effective management of warehouse operations, maintaining inventory accuracy, ensuring timely inbound/outbound activities, leading warehouse manpower, coordinating with transporters/3PL partners and continuously improving operational performance and customer service.
