General Manager
Department: Club Operations
Reports To: Club Owner / Business Development Lead
Role Summary
The General Manager (GM) is the overall leader and business head of the gym, responsible for delivering operational excellence, high member satisfaction, and sustained financial growth. The GM integrates key functions—Sales, Fitness, and Operations—to ensure that Gyms upholds its global reputation for transformation, service quality, and profitability.
Key Responsibilities
1. Leadership & Team Management
Lead and manage all department heads including the Sales Manager, Fitness Manager, and Front Office Supervisor.
Build a performance-driven environment centered on accountability, communication, and service excellence.
Conduct weekly team reviews to evaluate target achievement, service issues, and departmental coordination.
Recruit, train, and mentor key staff as per standards, maintaining the organization’s strong leadership pipeline.
2. Operations & Service Excellence
Ensure all club operations comply with Operational SOPs, policies, and brand standards.
Maintain the facility to the highest level of presentation, cleanliness, safety, and functionality.
Oversee member experience end-to-end—from inquiry to onboarding and retention—ensuring high satisfaction scores.
Handle escalations, VIP members, and resolve service challenges promptly and professionally.
3. Revenue & Financial Management
Own and deliver the club’s total P&L performance, including sales revenue, PT income, renewals, and profitability.
Forecast monthly revenue, manage expenses, and ensure budget adherence.
Monitor and support team-specific metrics such as sales conversions, PT session utilization, and member retention.
Collaborate with the corporate team to design local marketing initiatives and business growth plans.
4. Brand Alignment & Corporate Communication
Ensure the gym reflects international brand identity across experience touchpoints.
Uphold company culture through visual standards, staff behavior, and consistent program delivery.
Provide timely, accurate reporting to corporate leadership on revenue, operations, and staff performance.
Act as the bridge between Corporate and Club level management—translating vision into execution.
Key Requirements
Experience & Tenure
Minimum 3–5 years of management experience in fitness, hospitality, or retail operations.
Proven track record of managing a profit center with multiple departments.
Demonstrated success in team leadership, revenue management, and client relations.
Core Skills
Strong analytical and strategic thinking with data-driven decision-making.
Exceptional leadership, communication, and conflict-resolution abilities.
Deep understanding of gym operations, member behavior, and service delivery.
Professional demeanor that reflects integrity, discipline, and brand alignment.
Compensation Structure
Fixed monthly management salary.
Performance-based bonus linked to:
Club revenue and profitability targets.
Membership retention and satisfaction metrics.
Career Progression
Eligible for promotion to District/Regional Manager based on consistent performance, leadership impact, and strategic contribution to business growth.
Pay: ₹30,000.00 - ₹40,000.00 per month
Work Location: In person
