Key Responsibilities
- Technical Support
- Provide frontline support for staff on hardware, software, and connectivity issues.
- Troubleshoot POS systems, reservation software, and guest Wi-Fi networks.
- System Administration
- Assist in managing servers, databases, and property management systems (PMS).
- Monitor system performance and apply updates/patches.
- Hardware & Software Management
- Install and configure computers, printers, routers, and hotel-specific applications.
- Maintain inventory of IT equipment and manage warranties.
- Network Management
- Monitor guest and staff networks for performance and security.
- Collaborate with vendors to resolve connectivity issues.
- Cybersecurity
- Implement antivirus, firewalls, and access controls.
- Conduct periodic audits to ensure compliance with data protection standards.
- User Training
- Train staff on IT systems, reservation tools, and digital communication platforms.
- Prepare guides for common troubleshooting steps.
- Data Backup & Recovery
- Ensure regular backups of hotel records and guest data.
- Support disaster recovery planning for business continuity.
Skills & Qualifications
- Education: Bachelor’s degree in IT, Computer Science, or Hospitality Technology preferred.
- Experience: Prior exposure to hotel IT systems (PMS, POS, CRM) is highly desirable.
- Skills: Strong troubleshooting ability, knowledge of networking, cybersecurity awareness, and effective communication with non-technical staff.
Pay: ₹15,309.64 - ₹16,500.33 per month
Benefits:
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
