Position: Tele Caller – Admissions & Fee Collections
Department: Administration & Operations
Reports To: Training Centre Manager / Operations Head
Location: Office-Based
Working Days: Monday to Saturday
Working Hours: 10:00 AM – 6:00 PM
Role Summary
The Tele Caller is responsible for handling admission enquiries, converting leads into registrations, following up on pending fee payments, and maintaining strong communication with students and parents. The role requires excellent communication skills, professionalism, and the ability to build positive relationships while achieving admission and collection targets.
Key ResponsibilitiesAdmissions & Lead Management
- Make outbound calls to prospective students and parents regarding academy programs.
- Follow up on leads generated through social media, events, campaigns, and referrals.
- Explain program details, schedules, fee structures, and registration procedures.
- Convert enquiries into confirmed admissions.
- Maintain accurate records of all enquiries and follow-ups.
Fee Collection & Payment Follow-Ups
- Contact parents regarding pending and overdue fee payments.
- Send timely reminders about payment deadlines and instalments.
- Coordinate with the accounts team to update payment records.
- Ensure professional and courteous communication during collection processes.
Parent & Customer Support
- Address basic parent and student enquiries over phone and WhatsApp.
- Provide information regarding training schedules, events, and academy activities.
- Escalate operational issues to the Training Centre Manager when necessary.
Administrative Responsibilities
- Update and maintain student databases and CRM records.
- Prepare daily reports on calls made, admissions confirmed, and fee collections.
- Assist with documentation and registration processes.
- Support office administration activities whenever required.
Key Performance Indicators (KPIs)
- Number of calls made per day.
- Monthly admission conversion targets achieved.
- Fee collection targets and reduced outstanding payments.
- Customer satisfaction and parent engagement.
- Accuracy of data entry and reporting.
Required Skills & Qualifications
- Excellent verbal communication skills in English and Malayalam (additional languages are an advantage).
- Strong interpersonal and customer service abilities.
- Basic computer knowledge, including MS Office and Google Workspace.
- Previous experience in telecalling, customer service, sales, or educational administration is preferred.
- Ability to work with targets and deadlines.
- Professional, positive, and persuasive communication skills.
Preferred Qualities
- Friendly and approachable personality.
- Strong follow-up and negotiation skills.
- Good organizational and time-management abilities.
- Ability to maintain confidentiality and professionalism at all times.
- Passion for working in a dynamic educational or sports environment.
Working Schedule
Monday to Saturday
10:00 AM – 6:00 PM
(Including a lunch break as per company policy.
Pay: ₹7,000.00 - ₹10,000.00 per month
Benefits:
- Cell phone reimbursement
- Internet reimbursement
- Paid sick time
Work Location: In person
