IT Support Engineer – Responsible for supporting both Infrastructure and Business/Healthcare Applications. Hands-on experience in desktop support, basic networking, Windows OS troubleshooting, user management, application support, ticket handling, incident resolution, coordination with users and technical teams, basic server/network troubleshooting,
A hospital user reports that an application is slow only on one system. How will you troubleshoot step by step?
2. If an application goes down during peak hours, what immediate actions will you take before escalation?
3. Explain the difference between application, network, desktop, and server issues with examples.
4. A user cannot access the application while others can. What could be the possible reasons?
5. How do you prioritize multiple critical tickets raised simultaneously?
6. What checks will you perform before escalating an issue to L2/L3 support?
7. How would you troubleshoot frequent auto logouts in an application?
8. Explain how you will identify and troubleshoot network or database connectivity issues.
9. What is SLA and how do you avoid SLA breaches in support projects?
10. A billing transaction is stuck but payment is deducted. How will you handle the issue?
11. How will you troubleshoot a system that cannot connect to the network?
12. What are the basic checks you perform when a desktop/laptop is not working properly?
Pay: From ₹39,009.00 per month
Benefits:
Ability to commute/relocate:
- Bangalore City, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
- Desktop support: 4 years (Preferred)
- Application support: 2 years (Preferred)
Work Location: In person
