We are looking for an experienced IT Support & MIS Executive who can independently handle day-to-day IT support, hardware/software troubleshooting, basic networking, and reporting requirements of the organization.
Key Responsibilities:
- Provide technical support for approximately 40+ laptops and desktop computers.
- Troubleshoot and resolve hardware and software-related issues in laptops, desktops, printers, and other IT peripherals.
- Handle basic LAN/WAN, Wi-Fi, router, switch, internet, and network connectivity issues.
- Coordinate with the existing AMC service provider for issues requiring external technical support and ensure timely resolution.
- Monitor and troubleshoot 15+ printers and coordinate AMC/vendor support when required.
- Handle basic troubleshooting and coordination for CCTV cameras and related systems.
- Install and configure Windows, MS Office, applications, drivers, antivirus, and other required software.
- Provide user support for day-to-day IT-related issues.
- Maintain records of IT assets, systems, printers, and IT-related complaints.
- Work on Logic Software and extract required reports from the system.
- Prepare, clean, analyze, and maintain MIS reports using Advanced MS Excel.
- Use Excel functions such as VLOOKUP/XLOOKUP, Pivot Tables, SUMIFS/COUNTIFS, IF formulas, data filtering, sorting, and basic dashboards.
- Coordinate with different departments to collect data and prepare accurate reports.
- Identify recurring IT issues and coordinate with AMC/vendor teams for permanent solutions.
- Maintain proper documentation of IT issues, resolutions, assets, and software requirements.
Required Skills:
- Strong knowledge of Computer Hardware & Software Troubleshooting
- Good knowledge of Networking – LAN, Wi-Fi, TCP/IP, Router, Switches
- Basic knowledge of CCTV systems
- Good knowledge of Windows OS and MS Office
- Hands-on experience with Advanced MS Excel
- Experience in MIS Reporting and Data Analysis
- Ability to work on ERP/Logic Software and generate reports
- Good problem-solving and coordination skills
- Ability to independently handle day-to-day IT requirements
Preferred Candidate:
Candidate should be a hands-on IT professional who can manage the company's day-to-day IT requirements independently, while coordinating with the existing AMC/vendor whenever specialized support is required.
Education: Diploma / B.Sc. IT / BCA / Computer Hardware & Networking or equivalent qualification.
Salary: ₹25,000 – ₹35,000 per month, depending on experience and technical skills.
Pay: ₹25,000.00 - ₹35,000.00 per month
Work Location: In person
