Centre Manager – Grassroots Football Development Centre
Reports To
Business Development Manager
Location
Assigned Grassroots Training Centre (Ernakulam)
Position Summary
The Centre Manager is responsible for the overall administration, operations, and coordination of a designated grassroots football centre. The role ensures smooth day-to-day functioning of training programs, player admissions, parent communication, fee management, facility coordination, and on-ground operational support.
The Centre Manager serves as the primary point of contact between the academy, players, parents, coaches, and facility partners, ensuring a professional and high-quality experience for all stakeholders.
Key Responsibilities1. Centre Operations & Administration
- Manage the daily operations of the assigned grassroots centre.
- Ensure all training sessions are conducted as per the approved schedule.
- Maintain accurate records of players, attendance, admissions, and payments.
- Coordinate with coaches regarding session timings, player updates, and operational requirements.
- Ensure all academy policies and procedures are implemented at the centre level.
2. Training Schedule Management
- Prepare and maintain training schedules in consultation with coaching staff.
- Communicate schedule updates, changes, cancellations, or special events to parents and players.
- Ensure optimal utilization of training facilities and available coaching resources.
- Monitor attendance and participation levels across all batches.
3. Ground & Facility Management
- Coordinate and secure ground bookings as per training requirements.
- Maintain good relationships with facility owners and management.
- Ensure training venues are prepared and ready before each session.
- Report and follow up on facility-related issues, maintenance requirements, or safety concerns.
4. Admissions & Player Recruitment
- Handle enquiries from prospective players and parents.
- Conduct admission follow-up calls and provide program information.
- Guide parents through the registration and onboarding process.
- Maintain an updated admissions pipeline and conversion tracker.
- Support player recruitment initiatives and promotional activities within the local community.
5. Fees Collection & Revenue Management
- Monitor fee payment status for all registered players.
- Conduct fee reminder calls and payment follow-ups with parents.
- Ensure timely collection of player fees.
- Maintain accurate payment records and submit collection reports to management.
- Coordinate with the finance team regarding receipts, outstanding payments, and reconciliations.
6. Parent & Player Relations
- Act as the primary point of contact for parents and players.
- Address operational queries, concerns, and feedback professionally.
- Maintain positive relationships with academy families.
- Ensure effective communication regarding schedules, events, tournaments, and academy activities.
7. On-Ground Presence & Supervision
- Be physically present during training sessions at the centre.
- Ensure smooth execution of all training activities.
- Support coaches with player management and operational requirements.
- Monitor player attendance and discipline.
- Ensure safety protocols are followed during training sessions.
8. Reporting & Documentation
- Submit weekly and monthly reports covering:
- Player attendance
- New admissions
- Fee collections
- Outstanding payments
- Operational updates
- Ground booking status
- Maintain all centre-related documentation and records.
Key Performance Indicators (KPIs)
- Player retention rate.
- New admissions and conversion rate.
- Timely fee collection percentage.
- Parent satisfaction and communication effectiveness.
- Attendance consistency across batches.
- Ground booking and facility management efficiency.
- Accuracy and timeliness of operational reporting.
Required Skills & Competencies
- Strong communication and interpersonal skills.
- Excellent organizational and time-management abilities.
- Ability to handle parents, players, coaches, and facility partners professionally.
- Basic knowledge of sports academy operations is preferred.
- Proficiency in Microsoft Office, Google Workspace, and spreadsheet management.
- Strong follow-up and relationship management skills.
- Ability to work evenings and weekends based on training schedules.
Preferred Qualifications
- Bachelor's Degree in Business Administration, Sports Management, Marketing, or a related field.
- Experience in sports academy management, education administration, customer relations, or operations management preferred.
- Passion for youth development and sports.
Pay: Up to ₹10,000.00 per month
Benefits:
Work Location: In person
