Department: Payroll
Project Location(s): Gurgaon
Role Expectations
- Ensure timely and accurate payroll delivery and legislative compliance to local labour laws and statutory requirements
- Ensure that systems and processes correctly compute and record time, earnings, employee benefits, special deductions, mandated benefits, taxes, garnishments, and other items that affect net pay and/or company liability
- Ensure queries are attended and clarified from the HR mailbox and closing HR tickets within stipulated timeline.
- Ensure all payroll related data are handled in accordance to the company’s guideline for confidential data handing process
- Confirm general ledger accuracy and mapping for all pay elements.
- Assist with internal and external Payroll audits
- Assist with acquisitions by working with Human Resources and Business leads to facilitate change/integration
- Participate in payroll projects or change requests to improve the current processes and communication and payroll process flow.
- Strong customer-focus, results orientation, attention to detail
- Utilise relevant reporting tools to maximize efficiency of processes, accuracy of data and to develop
Responsibilities
- Apply process knowledge to eliminate manual processes and reduce overall processing time.
- Produce analytics to improve overall efficiency.
- Process end to end payroll for each client as per SLA
- Partner with the client HR Operations teams & other internal customers to ensure effective processes and issue resolution
- Adhere and ensure adherence to defined service level agreements and statutory requirements, ensuring accurate payment every month.
- Complete quality checks for accuracy by establishing accuracy standards expected
- Review performance and instil a culture of continuous improvement and outstanding customer service
- Ensure appropriate workload allocation, & sharing of knowledge
- Seek feedback from customers and respond to any compliments, concerns,complaints
- Work with the HR and Payroll Service Delivery Manager on opportunities to develop the service offer and identify/pursue additional opportunities to expand the service
Competencies
- Thorough and updated knowledge on local labour laws and statutory requirements of India
- Influencing Skills – Good working relationship with payroll clients and stakeholders
- Verbal and written communication skills
- Highly proficient in Microsoft Excel, PowerPoint and Word
- Strong analytical, organization and planning skills
- Ability to prioritize, organize and coordinate multiple projects to timely completion
- Project management
- Creating reporting Metrics
- Interpersonal Skills
Experience
10-15 Years in managing Payroll Delivery for clients
