Job Description – Customer Care Executive (Voice Process)
Work Location: Shillong, Meghalaya E
xperience: Minimum 6 months in a voice process (Freshers with excellent communication skills may also be considered).
Languages: Khasi and English (average English with no grammatical mistakes)
Shift: 9-hour shift Working Days: 6 days a week (1 rotational weekly off)
Job Summary
We are seeking enthusiastic Customer Care Executives to join our Domestic Voice Process team, handling both inbound and outbound calls. The role involves assisting cab drivers with onboarding, resolving queries related to documentation, subscriptions, rides, and grievances while delivering a high-quality customer experience.
Key Responsibilities
- Handle inbound calls from drivers and assist with onboarding queries, documentation issues, subscriptions, ride-related concerns, and grievances.
- Make outbound calls to guide drivers through the onboarding process and ensure submission of required documents and enable them on tool.
- Provide step-by-step guidance for uploading documents through the app and resolve basic technical issues.
- Follow up with drivers to ensure timely completion of onboarding.
- Maintain accurate records of interactions, issues, and resolutions using CRM tools or spreadsheets.
- Meet individual and team targets for onboarding completion, driver satisfaction, and resolution time.
- Collaborate with team members to share best practices and improve processes. Qualifications & Skills
- Minimum qualification: 12th Pass (Graduates preferred).
- Proficiency in Khasi and English (average English with no grammatical mistakes).
- Excellent verbal communication
skills.
- Strong listening, problem-solving, and multitasking abilities.
- Customer-focused mindset with the ability to adapt to different customer needs.
- Familiarity with CRM systems and standard operating procedures. Preferred Attributes
- Experience in voice support for driver onboarding or technical support is an advantage.
- Ability to work in a fast-paced environment while maintaining service quality.
- Strong work ethic, positive attitude, and ability to achieve targets and deadlines.
Contact on this number-8448333790
Pay: ₹12,000.00 - ₹15,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Language:
- khasi (Required)
- English (Required)
- Hindi (Required)
Work Location: In person
