Location - HSR Layout , Bangalore
Mode - WFO
About Us:
At Bhanzu, our mission is to make math engaging, sparking curiosity and confidence in
young learners. Bhanzu has successfully raised a $16.5M Series B funding round, led by
Epiq Capital, with support from Z3Partners! We are changing the way math is learned and
are blossoming into India's leading math education company, positively impacting students
across 15+ countries. Through Bhanzu, we aim to eradicate Math Phobia across this globe,
and enable our students to pursue careers in Stem Fields, Coding, Analytics, AI and much
more by ensuring their core math fundamentals are strong
Website - https://www.bhanzu.com/
About the Role:
We are seeking a highly motivated and customer-focused individual to join our team as a
Learning Experience Manager. The primary responsibility of this role is to handle customer
inquiries, process refunds, and implement retention strategies to ensure customer
satisfaction and loyalty. The ideal candidate will possess excellent communication skills, a
strong attention to detail, and a passion for delivering exceptional service.
Key Responsibilities:
-Act as a single point of contact and be the face of Bhanzu support for the customers.
-Respond to customer Refund queries in a timely and accurate way, via phone, email or
chat.
-Proactive outbound calling to build rapport with the customers.
-Identify customers’ needs and requirements and propose suitable solutions quickly and
efficiently by coordination with cross-functional teams.
-Follow-up with customers to ensure their issues are resolved.
-Build and maintain long-lasting relationships with existing customers.
-Maintain a deep knowledge of company products and services.
Requirements:
-Degree in management, marketing, communication, or a similar field.
-Excellent written, verbal skills and interpersonal skills.
-Good conflict resolution and problem-solving skills.
-Ability to multi-task and display patience when handling tough cases.
Pay: ₹400,000.00 - ₹500,000.00 per year
Benefits:
Application Question(s):
- Do you have at lease 1 year of experience in customer support, Operations, education or related field ?
- Are you comfortable working with US-based customers/ students?
- How would you rate your written and verbal communication skills?
- Do you have a Laptop?
- Are you comfortable working from the Office ?
Education:
Work Location: In person
