Role Synopsis
The Customer Service Executive will serve as the primary point of contact for customers, addressing inquiries, resolving concerns, and ensuring a high standard of service delivery. The role requires strong communication skills and a customer-focused approach to enhance overall customer satisfaction.
Role Responsibilities :
- Handling inbound calls and respond to mails
- Resolve customer queries efficiently
- Maintain records of interactions
- Ensure high Customer satisfaction (CSAT) scores
- Provide excellent customer service Desired
Candidate Profile :
- Strong understanding of service delivery
- Good problem-solving skills with the ability to resolve customer queries efficiently
- Ability to meet call centre metrics such as quality, productivity, and turnaround time- Willingness to work in rotational shifts (day shifts only)
- Strong English communication skills with the ability to interact effectively with customers
.- Willingness to learn and adapt in a fast-paced environment Experience &Educational Background
-Experience in International call centre is an added advantage
- Experience in voice, chat, or email support is preferred
Minimum qualification:
HSC (Higher Secondary Certificate) or Graduate in any discipline
What Success Looks Like with us :
- Consistently meeting KPIs, SLAs, and quality benchmarks
- Strengthening client confidence through reliable service delivery
- Adapting quickly to feedback and contributing to process improvements
- Collaborating effectively with team members to achieve shared goals
- Growing into higher responsibilities and career advancement opportunities within the organizationBenefits
- Health Insurance
- 5 Day Work Week (Not fixed Saturday - Sunday)
Why This Role Is a Good Opportunity :
This role gives an opportunity to join a team that’s driven, collaborative, and actually fun to work with.
We keep things professional, but never boring — expect support, learning, and a positive work culture
Pay: ₹20,000.00 - ₹33,000.00 per month
Work Location: In person
