ob Title: Service Engineer
Location – Rabale (Navi Mumbai)
Qualification : Bachelors / Diploma /PG in Instrumentation Engineering / Electronics
Experience – 4 to 8 years
About Company- NETEL India is part of NETERWALA Group (60-year-old Indian conglomerate having presence in Metallurgy, Engineering, Oil and Field Instrumentation, Analytical Instrumentation, Environment Services and Waste to Energy Projects with Group turnover 1500 Cr. and manpower 2500 Employees spread across pan India and UK. NETEL is a leading manufacturer of Analytical Instruments, Gas Chromatographs, and Gas Analyzers, serving a wide range of industries including chemical, pharmaceutical, research, food processing, and petrochemical sectors.
Website- https://www.netel-india.com/
Working days : Mon to Saturday (2nd, 4th Sat off + Sundays Off)
Shift Timings – 8.30 am to 5.15 pm
Purpose of Position:
The Service Engineer is responsible for providing technical support and assistance to customers regarding the installation, maintenance, and repair of gas chromatograph / other relevant equipment’s. This role aims to ensure optimal performance and customer satisfaction by addressing equipment issues promptly and effectively.
Job Responsibilities:
1.Installation and Optimization:
➢Conduct on-site installation of gas chromatograph equipment.
➢Optimize hardware, software, and network configurations to meet customer requirements.
2.Troubleshooting and Maintenance:
➢Diagnose and resolve product performance problems.
➢Perform routine maintenance and repairs to ensure equipment functionality to its optimum.
3.Customer Support:
➢Advise customers on preventive maintenance measures and configuration adjustments to enhance product performance.
➢Respond to customer inquiries and provide technical assistance as needed.
4.Preventive Measures:
➢Proactively address potential equipment issues to prevent disruptions to customer operations.
➢Recommend preventive measures to improve equipment reliability and performance.
5.Solution Delivery:
➢Provide fully integrated solutions, including peripherals, communications, and software applications, to meet customer needs.
6.Problem Resolution:
➢Review customer reports and documentation to identify equipment malfunctions and their scope.
➢Coordinate with production, R&D, and laboratory personnel to expedite repairs and resolutions as the case may be.
7.Technical Analysis:
➢Analyze chemistry reports and inspection findings to determine the root cause of technical problems.
➢Recommend modifications or enhancements to eliminate future issues.
8.Customer Communication:
➢Serve as a communication link between customers and the company to ensure effective service delivery.
➢Address customer concerns and provide regular updates on service status and resolutions.
9.Sales Promotion:
➢Promote sales of spare parts and annual maintenance contracts (AMC) to customers.
Desired Candidate Profile-
✓Strong Communication skills – verbal & written
✓Problem-Solving Skills:
➢Ability to analyze complex technical issues and develop effective solutions.
✓Demonstrate creativity and resourcefulness in resolving customer problems
✓Technical Proficiency:
➢Comprehensive knowledge of gas chromatograph equipment and related technologies.
✓Diagnostic Skills:
➢Ability to diagnose equipment malfunctions accurately and efficiently
Interested candidates kindly share your CV on [email protected].
Pay: ₹300,000.00 - ₹600,000.00 per year
Work Location: In person
