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Associate Manager - Policy Servicing

HDFC Life -
Mumbai, Maharashtra

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Job details

2 days ago

Qualifications

Microsoft Excel
SQL
Analysis skills
Bachelor's degree
Communication skills

Full job description

What are we looking for?

Partner with IT/ETG/BSG for MIS automation, data pipeline creation, and dashboard integration.

Identify recurring data issues and propose systemic fixes.

Contribute to UAT cycles for MIS-related changes and validate data flows before rollout.

Support governance forums with structured MIS and insights for decision-making.

What does the job entail?

ncy, and version control across reports.

Publish governance packs for senior leadership (VP/AVP, Head PS).

Support cross-functional MIS needs such as complaints reporting, escalation logs, SR open reports, and outlier analysis.

4. Process Improvement & Automation

Partner with IT/ETG/BSG for MIS automation, data pipeline creation, and dashboard integration.

Identify recurring data issues and propose systemic fixes.

Contribute to UAT cycles for MIS-related changes and validate data flows before rollout.

Support governance forums with structured MIS and insights for decision-making.

Work Experience

Strong analytical, data-modelling, and dashboarding ability.

Advanced Excel/Power Query; familiarity with SQL preferred.

Deep understanding of life insurance operations (SB, KMP, CSPS, LifeAsia).

High accuracy and attention to detail in MIS handling.

Excellent communication and stakeholder management.

Ability to work under stringent timelines and multiple priorities.

Problem-solving mindset with focus on automation and data hygiene.

Essential Qualification

Graduate

Preferred Skills

Accuracy & timeliness of MIS reports.

Reduction in KMP deviations and penal exposure.

SB payout governance adherence.

Automation delivered and manual efforts reduced.

Data quality improvements and fewer escalations.

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