JOB DESCRIPTION: F&B Steward
Hotel: Peninsula Redpine Hotel
Department: Food & Beverage
Position: F&B Steward
Location: Andheri East, Mumbai
Reports To: F&B Captain / Restaurant Manager / F&B Manager
Job Purpose
To provide efficient, courteous, and professional food and beverage service to guests while maintaining the hotel's standards of service, cleanliness, hygiene, and guest satisfaction.
Key Responsibilities
- Welcome guests warmly and assist them with seating as required.
- Set up tables, restaurant areas, banquet areas, and service stations according to hotel standards.
- Take food and beverage orders accurately and communicate them promptly to the kitchen/bar.
- Serve food and beverages professionally and efficiently as per standard service procedures.
- Ensure proper presentation of food and beverages before serving to guests.
- Maintain cleanliness and hygiene of tables, chairs, service areas, crockery, cutlery, glassware, and equipment.
- Clear and reset tables promptly after guests finish their meals.
- Assist in preparing the restaurant, banquet, and other F&B outlets before opening and closing.
- Follow proper sequence of service and maintain a high level of guest interaction and service etiquette.
- Attend to guest requests, queries, and complaints politely and inform the supervisor when required.
- Coordinate with the kitchen, bar, stewarding, and service team for smooth operations.
- Ensure adequate availability of cutlery, crockery, glassware, napkins, condiments, and other service items.
- Follow all hotel policies, SOPs, food safety, hygiene, and sanitation standards.
- Maintain personal grooming and professional appearance as per hotel standards.
- Assist with buffet setup, replenishment, clearing, and breakdown during events and banquets.
- Handle hotel equipment and F&B operating supplies carefully to minimize breakage and wastage.
- Follow proper billing and order procedures as instructed by the supervisor.
- Support the team during busy operations, special events, banquets, and peak meal periods.
- Maintain a clean and organized work area throughout the shift.
- Perform any other duties assigned by the F&B Supervisor, Captain, Restaurant Manager, or F&B Manager.
Candidate Requirements
- Minimum 10th / 12th pass; Hotel Management qualification is an advantage.
- Previous experience in a hotel, restaurant, banquet, or hospitality environment is preferred.
- Freshers with a positive attitude and willingness to learn may also be considered.
- Good communication and interpersonal skills.
- Basic knowledge of food and beverage service.
- Customer-service oriented and polite in nature.
- Ability to work in shifts, weekends, and during peak business hours.
- Good grooming and personal hygiene.
- Ability to work effectively as part of a team.
Key Competencies
- Guest Service
- Communication Skills
- Teamwork
- Food & Beverage Knowledge
- Table Service
- Hygiene & Cleanliness
- Attention to Detail
- Time Management
- Positive Attitude
- Professional Grooming
Performance Expectations
The F&B Steward is expected to consistently deliver courteous, efficient, and professional service, maintain excellent hygiene and cleanliness standards, support smooth outlet operations, and contribute to overall guest satisfaction at Peninsula Redpine Hotel.
Pay: ₹16,000.00 - ₹22,000.00 per month
Benefits:
- Food provided
- Leave encashment
- Provident Fund
Work Location: In person
