Job Description – Client Coordinator
Position: Client Coordinator
Department: Client Relations / Business Development
Location: Bengaluru (Work from Office)
Employment Type: Full-Time
About the Role
We are looking for a proactive, customer-focused, and organized Client Coordinator to manage client relationships, ensure seamless communication, and coordinate with internal teams for timely service delivery. The ideal candidate should possess excellent communication skills, strong organizational abilities, and a passion for delivering exceptional customer service.
Key Responsibilities
- Serve as the primary point of contact for clients through phone, email, WhatsApp, and online meetings.
- Build and maintain strong, long-term relationships with existing and prospective clients.
- Understand client requirements and coordinate with relevant departments to ensure timely execution of services.
- Schedule meetings, training sessions, consultations, and follow-up calls.
- Prepare and share quotations, proposals, invoices, and service agreements.
- Follow up with clients regarding proposals, payments, documentation, and project progress.
- Maintain accurate client records and update CRM/database regularly.
- Coordinate with trainers, consultants, HR, finance, and operations teams for smooth service delivery.
- Resolve client concerns promptly and escalate issues whenever required.
- Track client satisfaction and collect feedback after project completion.
- Assist in client onboarding and explain company services and processes.
- Generate daily, weekly, and monthly reports on client interactions, follow-ups, and business status.
- Support business development initiatives by identifying opportunities for repeat business and referrals.
- Ensure confidentiality of all client information and company data.
Required Qualifications
- Bachelor's / Master degree in Business Administration, Commerce, Management, Marketing, or a related field.
- 1–3 years of experience in client servicing, customer relationship management, sales coordination, or administration.
- Freshers with excellent communication skills and a willingness to learn may also apply.
Required Skills
- Excellent verbal and written communication in English.
- Knowledge of Kannada is an added advantage.
- Strong interpersonal and relationship-building skills.
- Excellent organizational and time-management abilities.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint).
- Experience with CRM software is an advantage.
- Ability to multitask and work under deadlines.
- Professional attitude with strong problem-solving skills.
- Good documentation and reporting skills.
Key Competencies
- Customer Service Orientation
- Relationship Management
- Coordination & Planning
- Attention to Detail
- Communication Skills
- Team Collaboration
- Negotiation & Follow-up
- Time Management
- Professional Ethics
- Adaptability
Key Performance Indicators (KPIs)
- Client satisfaction and feedback scores.
- Timely response to client queries.
- Proposal and quotation turnaround time.
- Follow-up completion rate.
- Client retention and repeat business.
- Timely coordination of projects and training programs.
- Accuracy of client documentation and CRM updates.
- Achievement of assigned business support targets.
Working Hours
- Monday to Friday (Saturday if required)
- 9:30 AM – 6:30 PM (or as per company policy)
What We Offer
- Professional growth opportunities.
- Training and skill development.
- Supportive and collaborative work environment.
- Performance-based incentives and career advancement opportunities.
Salary: As per company standards and experience.
Pay: ₹15,000.00 - ₹30,000.00 per month
Work Location: In person
