Operations Executive – Home Maintenance Company
Job Type: Full-time
Job Summary
We are looking for a proactive and organized Operations Executive to oversee the day-to-day operations of our home maintenance business. The ideal candidate will be responsible for managing field operations, coordinating technicians, ensuring excellent customer service, maintaining service quality, and improving operational efficiency.
Key Responsibilities
Operations
- Plan, organize, and supervise daily field operations.
- Allocate service requests to technicians efficiently.
- Monitor job completion, quality, and adherence to company standards.
- Develop and implement operational processes to improve efficiency.
Team Management
- Lead, supervise, and motivate field technicians and support staff.
- Conduct daily team briefings and monitor team performance.
- Prepare work schedules, technician assignments, and duty rosters.
- Identify training needs and support skill development.
- Handle operational issues and employee discipline.
- Onboard new technicians and service teams as required.
Customer Service
- Respond promptly to customer inquiries and complaints.
- Ensure high customer satisfaction through quality service delivery.
- Follow up with customers after service completion.
- Resolve escalated customer concerns professionally.
Scheduling & Coordination
- Coordinate appointments between customers and technicians.
- Optimize technician schedules and routes.
- Manage emergency and priority service requests.
- Maintain effective communication between office staff and field teams.
Quality & Compliance
- Conduct quality inspections of completed work.
- Ensure compliance with company standards and safety procedures.
- Monitor technician performance through inspections and customer feedback.
- Implement corrective actions whenever required.
Administration
- Monitor operational expenses and identify cost-saving opportunities.
- Review daily service reports and operational KPIs.
- Prepare weekly and monthly operational reports.
- Assist management with budgeting and resource planning.
Health & Safety
- Promote safe working practices.
- Ensure compliance with workplace safety regulations.
- Investigate operational incidents and recommend preventive measures.
Qualifications
- Bachelor's degree in Business Administration, Operations Management, Mechanical Engineering, or a related field (preferred).
- Minimum 1 year of experience in operations management, facility management, home maintenance, or a similar service industry.
- Experience managing field service teams is preferred.
Skills Required
- Strong leadership and people management skills.
- Excellent organizational and planning abilities.
- Effective communication and interpersonal skills.
- Strong problem-solving and decision-making skills.
- Customer-focused approach.
- Proficiency in Microsoft Office (Excel and Word).
- Ability to work under pressure and manage multiple priorities.
* Basic knowledge of plumbing, electrical, HVAC, civil, or general maintenance services is an advantage.
Job Type: Full-time
Experience: Minimum 1 year (Preferred)
Education: Bachelor's Degree (Preferred)
Pay: ₹25,000.00 - ₹30,000.00 per month
Benefits:
- Cell phone reimbursement
- Paid sick time
Work Location: In person
