Role description
Organizational Change Management (OCM) Consultant
Experience
6-10 years of experience in Organizational Change Management, preferably within enterprise IT / digital transformation programs
Role Summary
The OCM Consultant is responsible for driving adoption, readiness, and sustained usage of new business processes and technology solutions (e.g., CRM, ERP, digital platforms). The role focuses on people side change, ensuring stakeholders are prepared, engaged, and supported throughout the transformation lifecycle.
Key Responsibilities
Change Strategy & Planning
- Define and execute the OCM strategy, scope, and roadmap aligned with program objectives
- Conduct organizational readiness and change impact assessments
- Identify impacted stakeholders, roles, and change risks
- Establish OCM governance, sponsorship, and change champion models
Stakeholder & Leadership Engagement
- Perform stakeholder analysis and engagement planning
- Partner with leadership to build active sponsorship and alignment
- Support leaders and managers with change enablement toolkits
- Identify and manage resistance and change fatigue
Communications & Engagement
- Develop and execute communication strategies and plans
- Create targeted communication content (leadership messages, newsletters, FAQs, campaigns)
- Plan and support townhalls, roadshows, demos, and awareness events
- Track feedback and engagement effectiveness
Training & Enablement
- Define training needs based on role and impact analysis
- Design and coordinate end user training programs (Train the Trainer, role based training)
- Support development of training materials, job aids, and user guides
- Align training and demos with release / sprint schedules
Change Adoption & Reinforcement
- Support go live readiness, hyper care, and post go live adoption
- Coordinate with change champions during deployment
- Measure adoption, usage, and effectiveness using OCM dashboards
- Capture lessons learned and support continuous improvement
Mandatory Skills & Competencies
- Strong experience in OCM methodologies (Prosci / ADKAR or equivalent)
- Stakeholder management across business, IT, and leadership teams
- Communication planning and content creation
- Training strategy and enablement planning
- Experience supporting large transformation programs (CRM, ERP, digital)
- Ability to work in onshore-offshore delivery models
Good to Have
- Experience in CRM / ERP implementations (Dynamics 365, Salesforce, SAP, etc.)
- Exposure to Agile / SAFe delivery environments
- Experience in BFSI, Manufacturing, Telecom, or Enterprise clients
- Prosci or equivalent OCM certification
Skills
change management,continuous improvement,business process improvement,business process reengineering,
About UST
UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.
