A well-established polyclinic in Cuttack is looking for a welcoming, organized, and multi-skilled Billing & Reception Executive to join our front-desk team. The ideal candidate will serve as the first point of contact for patients, manage OPD doctor appointments, execute fast and accurate billing across integrated services—including OPD consultations, Diagnostic Lab tests, basic Radiology, and Pharmacy—and ensure an excellent overall patient experience.
Key Responsibilities
1. Front Desk & Reception Management
- Warmly greet patients, visitors, and families upon arrival.
- Direct patients efficiently to doctor consultation rooms, diagnostic labs, or radiology departments.
- Manage phone inquiries, schedule appointments, and coordinate doctor OPD timings.
- Maintain cleanliness and decorum at the reception counter
2. Billing & Cashiering Services
- Generate accurate bills for:
- Doctor OPD consultations
- Diagnostic Laboratory tests
- Basic Radiology (X-Ray / Ultrasound, etc.)
- Pharmacy counter sales
- Handle cash, credit/debit card, and UPI payments accurately.
- Maintain daily collection sheets and handover cash/reports at the close of shift.
3. Patient & Records Coordination
- Register new patients in the system and update existing patient demographic files.
- Help patients collect test reports (Lab/Radiology) and hand them over promptly.
- Explain basic procedural costs to patients clearly and politely.
Key Qualifications & Skills
- Education: Higher Secondary (10+2) or Any Graduate / Diploma.
- Experience: Freshers with strong communication skills can apply. Candidates with 6 months to 2 years' experience in hospital front-desk, clinic billing, or diagnostic lab reception are preferred.
- Computer Skills: Basic knowledge of MS Office (Excel/Word) and ability to use billing software (training will be provided).
- Language Proficiency:
- Fluent in Odia
- Good understanding of Hindi and basic English.
- Soft Skills: Pleasant personality, patience with sick/elderly patients, strong multitasking, and punctuality.
Work Location: In person
