Bachelor’s degree in computer science, Information Technology, or related discipline
1–3 years in IT Service Desk or technical support role
Basic understanding of ITIL framework
Strong problem solving, communication, and customer service skills
Experience with ticketing tools like ServiceNow, BMC Remedy, or Freshservice, MS Excel, MS Word, MS Power Point
Ability to multitask, prioritize workload under pressure, and work in a 24/7 rotational environment
