SE - Non GCC - C&IB - Java
Position Description
Company Profile:
At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve. At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com.
This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans. We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted. No unsolicited agency referrals please.
Job Title: SE - Non GCC - C&IB - Java
Position: Support Engineer – L1 Support
Experience: 3–6 Years
Category: C&IB (Corporate & Institutional Banking – Payments)- Java
Location: Hyderabad
Position ID: J0626-0157
Employment Type: Full-time
Job Summary
We are seeking for a Support Engineer (L1) will be responsible for providing first-level application and production support for payment transaction systems. This role focuses on monitoring applications, handling user-reported issues, performing initial troubleshooting, and escalating incidents to L2/L3 teams when required. The position requires basic technical knowledge, good communication skills, and adherence to defined support procedures.
Key Responsibilities
- Provide Level 1 application support for payment transaction processing systems
- Monitor applications and systems to ensure availability and performance
- Identify, log, and acknowledge incidents reported by users or monitoring tools
- Perform initial triage and basic troubleshooting of application issues
- Escalate unresolved or complex issues to L2/L3 support teams with proper documentation
- Follow standard operating procedures (SOPs) and runbooks during incident handling
- Update incident records with accurate details, actions taken, and resolution status
- Support release activities by performing basic post-deployment checks
- Work closely with team members to ensure timely resolution of issues
- Adhere to shift schedules and provide support in a 24x7 environment
Required Skills
- Basic understanding of application support and incident management
- Working knowledge of SQL for basic queries and data verification
- Basic knowledge of UNIX/Linux commands
- Understanding of production support processes and issue lifecycle
- Ability to follow documented procedures and instructions accurately
- Good analytical and problem-solving skills
Preferred Skills:
- Exposure to banking or financial services applications (payments preferred)
- Familiarity with ITIL concepts such as Incident and Change Management
- Good verbal and written communication skills
- Willingness to learn new technologies and tools
