Operations Associate
Experience: 2–4 Years
Employment Type: Full-time
Location: Kolkata
Department: Operations
Work Mode: [Work from Office ]
Job Summary
We are looking for a detail-oriented and proactive Operations Associate to support day-to-day business operations and ensure smooth and efficient execution of operational activities. The ideal candidate should have strong coordination, communication, problem-solving, and organizational skills.
Key Responsibilities
- Manage and coordinate daily operational activities and workflows.
- Monitor processes to ensure tasks are completed accurately and within timelines.
- Coordinate with internal teams, clients, vendors, and other stakeholders.
- Maintain and update operational records, reports, and documentation.
- Track orders, requests, tasks, and operational requirements.
- Identify process gaps and suggest improvements to increase efficiency.
- Handle operational issues and coordinate with relevant teams for timely resolution.
- Prepare daily, weekly, and monthly operational reports.
- Ensure compliance with company policies, procedures, and operational standards.
- Support management in implementing new processes and operational initiatives.
- Maintain accurate data in Excel, ERP, CRM, or other operational systems.
- Follow up with different departments to ensure smooth workflow and timely completion of tasks.
Required Skills
- 2–4 years of experience in Operations, Business Operations, Administration, or a similar role.
- Strong communication and interpersonal skills.
- Good knowledge of MS Excel/Google Sheets and basic reporting.
- Strong organizational and time-management skills.
- Ability to manage multiple tasks and prioritize work effectively.
- Good problem-solving and decision-making abilities.
- Strong attention to detail and accuracy.
- Ability to coordinate effectively with multiple teams.
- Comfortable working in a fast-paced environment.
- Experience with ERP/CRM/HRMS or other business management tools will be an advantage.
Preferred Qualifications
- Bachelor's degree in Business Administration, Operations, Management, Commerce, or a related field.
- Previous experience in process coordination, reporting, client coordination, or workflow management will be preferred.
Key Performance Indicators (KPIs)
- Timely completion of operational tasks.
- Process accuracy and efficiency.
- Reduction in operational errors.
- Stakeholder/customer satisfaction.
- Reporting accuracy and timeliness.
- Successful implementation of process improvements.
Pay: ₹15,000.00 - ₹30,000.00 per month
Work Location: In person
