DT Manager – AI Ops & Observability
Would you like to help shape and implement our Digital Technology team’s strategic direction?
Are you passionate in Technology, Software and Development?
Join our CTO team!
We operate at the heart of the digital transformation of our business. Our team is responsible for building the Enterprise Cloud infrastructure automation solutions that support the Baker Hughes Cloud strategy. From Public Cloud management to Service development, the Enterprise Cloud team provides automated solutions for Cloud and Application team requirements. As a team, we are relentlessly technical, passionate about automating everything, and totally committed to delivering amazing customer experiences.
Partner with the best
As an AI Ops Leader, you will be responsible for:
Lead design, build and operations of enterprise observability platform based on elastic.
Onboard full suite of 20,000 plus devices under observability umbrella
Ensure SRE principles are applied and followed
Responsible for discovery & topology of BH environment and data quality
On-going management of data ingestion, cleansing and enrichment workflows
Manage a team of 3 to 5 engineers (Automation team), ensure smooth and timely delivery of projects & platform updates
Increase developer velocity
Take BH observability to next level of technology evolution
Coach & train cross BU application teams on best practices Observability
Ensure on-going support meets operation SLAs
Work with internal and external stakeholders to develop and deliver solutions
Participate in complex/critical incident troubleshooting, complex change implementation
Defining strategy and driving improvement ongoing with internal resources and/or vendors
Resolving any automation team decisions
Team tools and deployment methods
Fuel your passion
To be successful in this role you will:
Preferred qualifications
AWS/Azure Professional-level certification or equivalent
Elastic Certified Engineer or equivalent observability certification/hands-on exposure
Demonstrated experience in vendor management and working with professional services teams
BE/BTech any (expect Civil & mechanical)
Green Field, Brown Field deployments/migrations, driving platform adoption across organization.
Familiarity with Agile/ITIL/DevOps frameworks for program execution
Strong communication and stakeholder management skills — ability to present observability strategy and outcomes to leadership
Good-to-Have
Exposure to cloud-native observability frameworks (Open Telemetry, service meshes) and ability to evaluate emerging technologies.
Experience with hybrid deployments (on-prem + cloud) and handling global data sovereignty/regulatory requirements.
Security and compliance awareness for observability in regulated industries.
Strong stakeholder communication skills — able to present observability strategy and outcomes to leadership.
Experience in vendor management — coordinating with external partners and professional services for smooth delivery.
Contribution to organizational best practices — dashboards, playbooks, runbooks, and operational standards.
Process leadership — familiarity with Agile, ITIL, or DevOps frameworks for program execution.
Relevant certifications (AWS/Azure Professional level, Elastic Certified Engineer, or equivalent).
Desired Characteristics
Excellent communication skills: clear written and verbal communication. Ability to collaborate with subject matter experts
Excellent collaboration skills: ability to work with developers and cross-functional peers
Self-motivated and passionate about learning new technologies.
Ability to lead mission-based teams to roll out programs / technologies / tools on a global basis.
Ability to identify the steps needed to accomplish a task and to lead an initiative / project manage it to completion.
Experience working in a diverse, globally distributed team
Knowledge and experience of working within an ITIL framework
AWS or Azure professional or advance level certification
Work in a way that works for you
We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:
Working with us
Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.
Working for you
Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:
Contemporary work-life balance policies and wellbeing activities
Comprehensive private medical care options
Safety net of life insurance and disability programs
Tailored financial programs
Additional elected or voluntary benefits
About Us
With operations in over 120 countries, we provide better solutions for our customers and richer opportunities for our people. As a leading partner to the energy industry, we're committed to achieving net-zero carbon emissions by 2050 and we're always looking for the right people to help us get there. People who are as passionate as we are about making energy safer, cleaner and more efficient.
Join Us
Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!
The Baker Hughes internal title for this role is: Digital Technology Advisor - Platform Engineering
About Us:
We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward – making it safer, cleaner and more efficient for people and the planet.
Join Us:
Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let’s come together and take energy forward.
Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
