Branch Operations Head – Redhills Branch
Company: Madhu Engineering Sales & Services
Location: Redhills, Chennai
Department: Branch Operations
Experience: 5–8 Years
Job Summary
We are looking for an experienced Branch Operations Head to manage the overall day-to-day operations of the Redhills branch, including Sales, Service, Spare Parts, Customer Coordination, Team Management and branch performance.
Key Responsibilities
- Manage and monitor the overall branch operations and daily activities.
- Lead and coordinate the Sales, Service and Spare Parts teams.
- Monitor branch sales targets, service activities and revenue performance.
- Plan and follow up on customer enquiries, orders and pending requirements.
- Monitor service calls, AMC activities and customer complaints.
- Ensure timely quotation, order processing, billing and payment follow-up.
- Monitor spare parts stock, inventory movement and requirements.
- Coordinate with Head Office and management for branch-related activities.
- Monitor employee attendance, discipline, productivity and performance.
- Conduct regular branch meetings and review team performance.
- Develop and maintain good relationships with key customers.
- Identify new business opportunities and support the sales team in achieving targets.
- Ensure proper maintenance of branch records, reports and documents.
- Ensure compliance with company policies, safety requirements and operational procedures.
- Submit daily/weekly/monthly branch performance reports to management.
Required Skills
- Strong leadership and team management skills.
- Good knowledge of Sales, Service and Spare Parts operations.
- Excellent customer handling and communication skills.
- Strong planning, coordination and follow-up skills.
- Good knowledge of MS Excel and MIS reporting.
- Ability to handle branch operations independently.
- Experience in DG Sets, industrial equipment, automobile, machinery or service industry will be preferred.
Qualification
Any Degree / Diploma
MBA / BBA / B.Com will be an added advantage.
Key Performance Areas
Branch Revenue | Sales Target | Service Performance | Customer Satisfaction | Spare Parts Sales | Team Productivity | Collections | Branch Operations
Pay: ₹20,835.58 - ₹27,695.69 per month
Benefits:
- Cell phone reimbursement
- Provident Fund
Work Location: In person
