Company Description
Liasotech Private Limited is a leading manufacturer of Oil Filtration Machines based in Jamshedpur, India. With over two decades of experience, we specialize in Hydraulic, Turbine, Gear, and Lubricant Oil and Vacuum Dehydrator Filtration Systems, as well as 1:1 replacement filters of leading international brands. Our state-of-the-art manufacturing facility delivers customized solutions that surpass expectations for clients in industries such as Steel, Power, Cement, Paper & Plastic, Chemical, and Mining.
Role Description
The Mechanical Engineer will serve as a critical part of our customer support team, blending technical expertise with outstanding customer service skills.
Qualifications
- Minimum 1 year of experience in manufacturing industry would be preferred.
- Diploma or Bachelor's degree in a technical/mechanical field.
- Freshers may apply.
- Problem-solving abilities and attention to detail.
Responsibilities
- Provide excellent customer service by addressing inquiries, resolving complaints, and offering product or service information via phone, email, or chat.
- Manage and resolve customer issues in a timely and professional manner, especially those that require technical expertise.
- Maintain accurate records of customer interactions, service requests, and transactions in our system.
- Collaborate with other departments, including Production and Sales teams, to resolve customer concerns and improve service delivery.
- Identify opportunities to enhance customer satisfaction and actively contribute to process improvements.
- Assist customers with product or service inquiries, troubleshooting, and problem resolution, particularly with technical aspects.
- Track and report on customer feedback to improve overall service quality.
Job Types: Full-time, Permanent
Pay: ₹18,000.00 - ₹20,000.00 per month
Benefits:
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund
Experience:
- Mechanical engineering: 1 year (Preferred)
Willingness to travel:
Work Location: In person
