Bengaluru, Karnataka
Job Summary
SAP CS/Service management. JD
Role Summary:
Lead end-to-end Customer Service/Plant maintenance & Support operations covering strategy, installed base, service delivery, and continuous improvement aligned with SAP S/4HANA Service/CS.
Skills & Experience
10+ years of experience in SAP CS/PM
- Experience in 1–2 end-to-end implementations or support projects
Strong SAP CS /Plant maintenance, S/4HANA Service expertise
- Strong knowledge of CS-SD integration
- Hands-on experience in:
installed Base & Equipment Management, Serialization, Warranty
Service Contracts & Entitlements (AMC, SLA-based services)
Field Service Management (planning, scheduling, mobility, spare parts)
Cross-module integration (SD, MM, FI, CRM/CX, FSM tools)
Experience in testing (SIT/UAT), defect resolution, and go-live support
- Strong client-facing and requirement gathering skills
Soft Skills
Strong consulting and communication skills
Experience in client-facing roles and workshops
Ability to handle cross-functional dependencies
Key Responsibilities
1. To architect| design and develop (through Team) solution for product/project & sustenance delivery
2. To bridge the gap between client needs and business goals by gathering requirements, crafting innovative solutions with deep domain/technology expertise, and driving successful implementations that propel strategic initiatives.
3. To ensure knowledge up-gradation and work with new technologies so that the solution is current and meets quality standards and the client requirements
4. To review architecture and design deliverables and ensure solutions adhere to industry best practices ,architectural standards simultaneously establish and enforce governance /compliance measures.
5. To train and develop team so as to ensure that there is an adequate supply of trained manpower in the said technology and delivery risks are mitigated
6. To submit Whitepapers, participate in industry forums and file Patents
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