ARRO Physio Clinic is a modern physiotherapy and rehabilitation center committed to delivering evidence-based care with exceptional patient service. We are looking for a professional, organized, and customer-focused Receptionist who will be the first point of contact for our patients.
Key Responsibilities
- Welcome and assist patients in a warm and professional manner.
- Manage patient appointments, cancellations, and follow-up scheduling.
- Answer incoming phone calls, WhatsApp messages, and online inquiries.
- Register new patients and maintain accurate patient records.
- Coordinate with physiotherapists regarding daily appointments and treatment schedules.
- Handle billing, payments, invoices, and maintain daily cash records.
- Verify patient documents and assist with insurance/cashless claim documentation when required.
- Maintain reception cleanliness and ensure a positive patient experience.
- Manage clinic inventory for reception and office supplies.
- Coordinate with home care and corporate service teams for appointment scheduling.
- Send appointment reminders and follow-up messages to patients.
- Maintain confidentiality of patient information.
- Prepare daily, weekly, and monthly reception reports.
- Support clinic operations and administrative tasks as assigned.
Required Qualifications
- Graduate in any discipline (preferred).
- 1–3 years of experience in reception, front office, healthcare, hospital, clinic, or customer service.
- Freshers with excellent communication skills may also apply.
Required Skills
- Excellent communication skills in Hindi and English.
- Professional appearance and positive attitude.
- Strong interpersonal and customer service skills.
- Basic computer knowledge (MS Word, Excel, Email).
- Comfortable using appointment scheduling software and WhatsApp Business.
- Good typing speed.
- Ability to multitask in a fast-paced environment.
- Strong organizational and time management skills.
- Ability to handle patients with empathy and professionalism.
Preferred Skills
- Experience in a physiotherapy clinic, hospital, diagnostic center, or healthcare setup.
- Knowledge of medical terminology.
- Experience with patient management software or CRM systems.
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits:
Work Location: In person
