Job Title: Logistics & Student Fulfillment Coordinator
Department: Operations / Student Support Location: AKJ Academy Private Limited.
Job Summary: AKJ Academy is looking for a detail-oriented Logistics & Student Fulfillment Coordinator to manage the end-to-end order lifecycle for study materials ordered by UGC NET/JRF students.
The role involves coordinating book orders, tracking shipments, ensuring timely delivery, and resolving student queries related to packing, dispatch, and order status.
Key Responsibilities:
Process and manage online book orders placed by students for UGC NET/JRF preparation Coordinate with vendors/publishers for timely procurement and packing of books Track shipments and update order status across platforms Ensure accurate and secure packing of materials before dispatch Confirm order receipt and maintain delivery records Resolve student doubts and complaints related to orders, delays, or damaged/incorrect deliveries Maintain a log of pending, dispatched, and delivered orders Coordinate with courier partners for delivery escalations Provide regular status updates to the academic/support team
Required Skills:
Basic knowledge of Computer work, Good communication skills (Hindi & English) Familiarity with online tracking systems and e-commerce/courier platforms Strong organizational skills and attention to detail Customer service orientation for handling student queries Preferred
Qualifications:
Graduate in any discipline Prior experience in logistics, dispatch, or order fulfillment preferred Comfortable working with spreadsheets/order tracking tools
Reporting To: Operations Manager
Pay: ₹10,000.00 per month
Work Location: In person
