We're Hiring: Technical Support Executive
Location: Thrissur
Job Responsibilities
* Provide technical support to customers via phone, email, and remote assistance.
* Handle customer queries professionally and provide timely resolutions.
* Troubleshoot software and application-related issues.
* Guide customers through product features and usage.
* Conduct online and offline product training sessions for customers.
* Escalate complex technical issues to the concerned team when required.
* Maintain accurate records of customer interactions and issue resolutions.
* Ensure high levels of customer satisfaction through prompt and effective support.
* Stay updated with product knowledge and new software features.
Eligibility Criteria
* Proficiency in English and Malayalam is mandatory.
* Excellent communication and interpersonal skills.
* Confidence and interest in conducting online and offline training sessions.
* Strong problem-solving and analytical skills.
* Basic computer knowledge with a willingness to learn new software and applications.
* Ability to work independently as well as in a team.
* Experience: Freshers and candidates with prior experience in technical support, customer support, or training are welcome to apply.
Why Join Us?
* Opportunity to work in a dynamic and supportive environment.
* Continuous learning and career development.
* Hands-on experience in technical support and customer engagement.
* Exposure to the latest software and technologies.
* Career growth opportunities within the organization.
Interested? Apply Now!
Email your updated CV to: [email protected]
Contact: +91 92880 18778
Pay: ₹10,845.21 - ₹30,000.00 per month
Work Location: In person
