About the Role
As a Store Manager, you will be the driving force of the store’s performance — responsible for business growth, delivering exceptional customer experiences, and ensuring operational excellence. You will lead a team to achieve brand standards, sales targets, and KPIs while maintaining the premium image of the brand.
Key Responsibilities
- Drive store business growth by achieving monthly sales and conversion targets.
- Deliver a premium in-store customer experience through high service standards and product expertise.
- Lead, motivate, and coach the store team to consistently meet performance goals.
- Execute tele-calling, lead follow-ups, and closures, ensuring strong conversion rates.
- Maintain flawless store operations including stock management, billing, and visual merchandising.
- Ensure adherence to brand KPIs and operational norms at all times.
- Monitor and report daily sales performance, footfall trends, and business opportunities.
- Handle customer escalations and service recovery with ownership and empathy.
- Collaborate with marketing, logistics, and HO teams for campaign execution and brand initiatives.
- Maintain a premium store ambiance and ensure the team reflects the brand’s values.
- Recruit, train, and retain a high-performing sales team to support store growth.
- Identify and act on local business opportunities to increase visibility and footfall.
Key Skills & Requirements
- Minimum 3–5 years of retail experience (premium or lifestyle segment preferred)
- Proven track record of sales achievement and business growth
- Strong team leadership and performance management skills
- Excellent communication skills in English (regional language is a plus)
- Expertise in tele-calling, lead conversion, and customer relationship handling
- Strong operational discipline with focus on KPI adherence
- Presentable, confident, and customer-centric
Why Join Us
- Be part of a fast-growing premium comfort-tech brand redefining the sleep category in India.
- Opportunity to take ownership and drive real business impact.
- Attractive incentive structure and growth-oriented environment.
- A dynamic culture built on performance, innovation, and customer delight.
Job Type: Full-time
Pay: ₹40,000.00 - ₹50,000.00 per month
Benefits:
Language:
Work Location: In person
